MALORIE ARROYO
United States Postal Service (USPS)
Buffalo,NY
2
Languages
18
years of professional experience
Results-driven united states postal clerk with over 15 years in retail. Demonstrates strong skills in inventory management and cash handling while delivering outstanding customer service. Committed to enhancing customer satisfaction and creating enjoyable shopping experiences through effective multitasking and a strong work ethic.
Work History
SALES SERVICE AND DISTRIBUTION CLERK
1 Year 10 Months- Coordinated with delivery personnel to streamline mail routing, enhancing overall service delivery.
- Processed incoming and outgoing mail using automated sorting systems to ensure timely distribution.
- Maintained accurate inventory records for mail and supplies to support operational efficiency.
- Trained new team members on safety protocols and standard operating procedures for distribution tasks.
- Implemented improvements in workflow processes, reducing turnaround time for mail distribution.
- Received, sorted, and distributed incoming mail and packages.
- Prepared boxes, pallets and crates for outgoing shipments.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Upsold postal services like insurance and tracking.
Assistant Sales Manager
1 Year 5 Months- Developed and maintained relationships with key clients by providing outstanding customer service.
- Developed and maintained relationships with key clients, enhancing client satisfaction and loyalty.
- Created tailored sales presentations and proposals to effectively engage potential clients and address their needs.
- Identified opportunities for growth within existing accounts by cross-selling additional products or services.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Provided training and guidance to new sales personnel on company policies, procedures, and products.
- Identified and pursued growth opportunities within existing accounts through targeted cross-selling strategies.
- Maintained accurate records of all sales data including volume of calls made, received, appointments scheduled, attended.
- Monitored customer preferences to determine focus of sales efforts.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Obtained signed receipts for delivered materials.
- Followed all safety regulations when operating vehicles or equipment.
- Loaded company truck with merchandise for delivery and properly secured items to prevent damage during transportation.
Manager
11 Years 3 Months- Managed day-to-day operations by scheduling shifts and assigning tasks.
- Described merchandise and explained operation of merchandise to customers.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Supervised cash handling processes to ensure accuracy of transactions.
- Administered all point of sale opening and closing procedures.
- Tracked daily operational activities such as store expenses, payroll records.
- Maintained organized store environment for customer and employee health and safety.
- Oversaw daily operations to ensure smooth functioning of the store. including scheduling shifts, assigning tasks.
- Supervised cash handling processes, ensuring transaction accuracy and security.
- Resolved customer complaints promptly, maintaining high standards of customer service.
- Facilitated monthly and quarterly physical inventory counts.
- Replenished floor stock and processed shipments to ensure product availability for customers.
- Led floor sets following plan-o-grams to update store appearance.
- Computed sales prices, total purchases and processed payments.
- Operated a cash register to process cash, check and credit card transactions.
- Assisted in the recruiting process, hiring and retaining top talent.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Recommended merchandise based on customer needs.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Described merchandise and explained operation of merchandise to customers.
- Educated team members about loss prevention strategies to protect store assets. practices and policies to minimize shrink.
- Ensured compliance with all store policies and procedures.
cashier
3 Months- Operated a cash register to process cash, check and credit card transactions.
- Placed special orders and coordinated with other stores to locate desired items.
- Described merchandise and explained operation of merchandise to customers.
- Administered all point of sale opening and closing procedures.
- Placed special orders and called other stores to find desired items.
- Facilitated monthly and quarterly physical inventory counts to maintain accurate stock levels.
cashier
4 Months- Calculated final sales prices for customer purchases, total purchases and processed payments.
- Described merchandise and explained operation of merchandise to customers.
- Recommended merchandise tailored to customer needs to boost sales.
- Described merchandise and explained operation of merchandise to customers.
- Administered all point of sale opening and closing procedures.
- Coordinated monthly inventory counts to track stock levels and quarterly physical inventory counts.
cashier
1 Year 7 Months- Operated a cash register to process cash, check and credit card transactions.
- Described merchandise and explained operation of merchandise to customers.
- Maintained knowledge of promotions, payment and exchange policies, and security practices to assist customers effectively.
- Operated cash register to efficiently process cash, check, and credit card transactions.
- Placed special orders and called other stores to find desired items.
Education
High School Diploma
Skills
Inventory Management
Sales support
Retail Management
Cash management
POS Systems Operations
Merchandising strategies
Stocking and Replenishing
Online Orders Preparation
Shipment Procedures
Loss prevention
Retail sales
Supervising experience
Staff training
Strong communication skills
Time management
Leadership
Customer Service
Technical proficiency
Fluent Spanish
Food safety expertise
Complex Problem-Solving
Online Orders Preparation
LANGUAGES
Spanish
Bilingual
Timeline
SALES SERVICE AND DISTRIBUTION CLERK
United States Postal Service (USPS)
10.2024 - CurrentRead More
Assistant Sales Manager
Rent-A-Center
05.2023 - 10.2024Read More
Manager
RAINBOW
02.2012 - 05.2023Read More
cashier
JCPENNY
10.2011 - 01.2012Read More
cashier
MACYS
09.2010 - 01.2011Read More
cashier
SEARS
09.2008 - 04.2010Read More
McKinley high school
High School Diploma
Read More