Shawn M. Grant
Program Manager
San Francisco,CA
Summary
Highly organized program management and business operations professional with 14 years of experience managing entire project lifecycles for Fortune 500 companies across various industries. Passionate about driving business growth and creating a positive work environment. Integrated marketing and production expertise include strategy/CX, mobile applications, product design and development, large-scale website solutions, CRM programs, analytics, search, social media, artificial intelligence, influencer outreach, video production, ad tech, and above-the-line advertising.
Overview
14
14
years of professional experience
Work History
Associate Director of Project Management
MRM Worldwide
New York, NY
07.2021 - 12.2021
- Drafted staff plans, managed budgets and margins, and directly managed a team of six mid-level and senior-level project managers for multiple client engagements.
- Collaborated with cross-functional team leads to deliver a complex web design and development project for the American Queen customer.
- Provided weekly status dashboards highlighting the fiscal health, current and future project conditions, issues, risks, dependencies, key milestones, and executive sponsorship tasks.
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Communicated all capacity, sourcing, and technology gaps with resource management and upper management.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Program Manager
Agency Clients
New York, NY
01.2018 - 07.2020
- Collaborated with clients and internal teams in solutions architecture, advisory services, and product management to deliver a $2M+ analytics engagement for P&G.
- Tracked tasks and managed project risks, including finding resolution steps, and revising schedules, for a new product launch on behalf of Citi Bank.
- Successfully directed the design and build of a responsive website and integrated print experience for a healthcare organization, overseeing resource allocations, budgeting, scheduling, and the regulatory approval process.
- Met with global project stakeholders regularly to assess progress and make adjustments.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Participated in pilot tests and revised programs based on feedback and results.
- Developed and maintained logistics workflows, procedures, and reports.
- Facilitated workshops and conducted one-on-one training to educate team members.
Director of Business Operations
VaynerX
New York, NY
02.2017 - 12.2017
- Served as the senior financial and operations lead, partnering with executive leadership teams and Chase Bank business clients to maximize program efficiencies and content delivery across the organization.
- Provided subject matter expertise in production and program management principles, including agile and waterfall methodologies.
- Reviewed the company's strategic plans and developed account goals and standards to support the vision.
- Developed robust relationships with income-producing influencers and media clients.
- Worked with peers to better understand business processes and initiate improvements, helping the company achieve goals.
- Implemented escalation procedures to handle time-sensitive issues effectively.
- Recruited, hired, mentored, and trained project management, production, and account management staff on business procedures, policies, roles, and responsibilities.
- Promoted an energetic atmosphere to drive improvements in customer care and experiences.
- Launched staff engagement, gender diversity, cultural programs, and a robust reporting tool that increased operational quality.
- Mitigated business risks by working closely with staff members on each line of business and assessing overall account performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Led business development activities during the RFP process, including planning and pricing recommendations.
- Authored contracts for retainers and incremental services that totaled $20 million in fees and over $6 million in production.
Associate Director of Project Management
MRM Worldwide
New York, NY
03.2016 - 02.2017
- Partnered with senior account leadership and discipline leads to manage and grow a $12M+ integrated digital marketing relationship for the United States Postal Service.
- Assisted senior leadership in managing all agency operations in compliance with government regulations.
- Oversaw all integrated campaigns across broadcast and digital tracks of work.
- Managed web design and development builds to support cyber security and B2B content management initiatives.
- Acted as a client lead and trusted counselor to build brand relationships at the portfolio level.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assessed risks associated with team activities and implemented appropriate procedures to mitigate potential problems.
Senior Digital Producer
Havas Worldwide
New York, NY
02.2014 - 03.2016
- Produced $6M+ marketing programs for Diageo and Hershey's accounts across all digital media and video production, including social, search, 360 campaign concepts, online advertising, CRM, and complex website tools and services development.
- Delivered a $1.3M website redesign on a Crownpeak content management system on time, above client expectations, and under budget.
- Cut delivery times by proactively tracking and monitoring project timelines and aggressively pursuing client approval of digital files and media assets.
- Researched and identified digital platforms aligned with project objectives, best practices, accessibility, and sustainability.
- Managed global website by developing and refining pages to enhance the appearance and increase user experience.
- Aided with photography and videography and collaborated with clients to collect brand photos and video assets.
- Organized and managed digital assets through regular maintenance and content archiving.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Participated in meetings with producers and production crew to keep the program in step with creative vision.
- Developed project budgets and managed production costs.
- Orchestrated license agreements for music and footage, talent releases, and distribution contracts.
- Partnered with a 3rd party event agency (MKTG) to design, develop and manufacture an interactive tasting table experience for Johnnie Walker, allowing guests to use an RFID card to share their experiences on social media during the event.
- Directed the design and development for the 2016 Weight Watcher's winter campaign, Better Together, in partnership with the team from Oprah and media agency Universal McCann, ultimately exceeding marketing KPIs.
Senior Project Manager
iCrossing, Hearst Corporation
New York, NY
11.2010 - 01.2014
- Managed a $3M+ marketing retainer for Ally Bank across general strategy, social media, natural search optimization, video production, paid media, and web design and development services.
- Partnered closely with clients and cross-functional teams to ensure alignment and understanding of business needs, technical requirements, project scope, and critical financial responsibilities.
- Developed and maintained all project deliverables, including statements of work, budgets, project plans, scope change orders, status documents, and issue logs.
- Accurately tracked and analyzed profitability, revenue, margins, bill rates, and resource utilization.
- Assisted Client Partner with identifying and scoping incremental agency solutions for existing and potential new business customers.
- Oversaw extensive portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
- Directed project scope and cost changes and implemented appropriate change management processes to keep projects on track.
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect the development process from unforeseen delays and costs.
- Provided outstanding client service through effective communication and prompt issue resolution to facilitate future business opportunities.
- Coordinated cross-functional teams to determine timely delivery and compliance with project requirements.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Tracked project and team member performance closely to intervene in mistakes or delays.
- Recruited and oversaw personnel to achieve performance and quality targets.
Digital Producer
Agency Clients
New York, NY
10.2008 - 11.2010
- Collaborated with senior clients at MedImmune Health brands to lead brand planning and 360 strategic developments for a new product launch.
- Increased brand awareness through the creation of innovative print, digital productions, and above-the-line advertising.
- Managed client relationships with a life insurance company and the project lifecycle for $1M+ website re-design.
- Partnered closely with internal cross-functional teams to deliver multiple work tracks simultaneously across information architecture, visual design, content strategy, and HTML5/CSS development.
- Developed contracts, cross-capability staffing plans, and resource allocations for internal and client reporting and planning.
- Accurately maintained, edited, and published new website pages using an Ektron content management system for a well-known spirits company.
Associate Program Manager
Digitas
Boston, MA
08.2007 - 09.2008
- Managed website enhancements for General Motors, including sections of a complete redesign, optimization of shopping tools, and video production.
- Responsible for cross-channel digital programs (retail, general branding); managed site and advertising campaigns, including homepage takeovers, email, and SEO.
- Oversaw offshore development teams throughout the implementation of deliverables.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Leveraged project management processes and tools to define and execute projects.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to the team.
- Built teams to address project goals and objectives for multiple projects.
Education
Certificate: Specialization in Strategy
Harvard Business School
Boston, MA 01.2021 - 2022.09
Bachelor of Arts - English, Communication Studies
Northeastern University
Boston, MA 09.2002 - 2007.05
Skills
Financial Administration
Timeline
Associate Director of Project Management
MRM Worldwide
07.2021 - 12.2021
Certificate: Specialization in Strategy
Harvard Business School
01.2021 - 2022.09
Program Manager
Agency Clients
01.2018 - 07.2020
Director of Business Operations
VaynerX
02.2017 - 12.2017
Associate Director of Project Management
MRM Worldwide
03.2016 - 02.2017
Senior Digital Producer
Havas Worldwide
02.2014 - 03.2016
Senior Project Manager
iCrossing, Hearst Corporation
11.2010 - 01.2014
Digital Producer
Agency Clients
10.2008 - 11.2010
Associate Program Manager
Digitas
08.2007 - 09.2008
Bachelor of Arts - English, Communication Studies
Northeastern University
09.2002 - 2007.05
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