Shawnna R. Klein
Electric City,WA
Summary
High-integrity, disciplined, and resilient professional seeking to transition extensive experience in crisis case management, de-escalation, and secure data administration into a rewarding role as a Corrections Officer. Proven track record of managing high-stress emergency situations, ensuring public safety, and maintaining strict compliance with complex legal and regulatory standards (HUD, HIPAA, federal guidelines). Exceptional human relations and conflict resolution skills, with a strong commitment to team cooperation, accountability, and the agency mission. Mentally and physically prepared to complete all required training academies, physical agility standards, and security background clearances.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Sojourner's Housing Case Manager
Domestic Violence Resource Center
12.2024 - 10.2026
- Managed immediate crisis situations and developed safety plans for individuals and families fleeing high-risk, volatile environments, ensuring their immediate needs were addressed.
- Conducted comprehensive risk and safety assessments and developed localized relocation and secure housing stability plans, enhancing clients' long-term housing security.
- Utilized advanced verbal de-escalation and trauma-informed communication techniques to safely manage highly emotional or disturbed individuals, fostering a supportive environment.
- Utilized advanced verbal de-escalation and trauma-informed communication to manage highly emotional, disturbed, or angry individuals safely.
- Prepared precise, legally binding, and confidential reports and case documentation in strict compliance with federal funder requirements (HUD, VOCA, FVPSA).
Health Information Manager 2
Ciox Health
07.2020 - 11.2025
- Maintained strict security standards and confidentiality for sensitive federal and state-regulated medical data, ensuring protection against data breaches.
- Enforced compliance with HIPAA and institutional safety rules, auditing records to prevent unauthorized access to sensitive information.
- Managed high-volume data entry, digital record processing, and complex record retrieval under tight, time-sensitive facility deadlines.
- Addressed site operational challenges and public inquiries while managing fluctuating workload volumes with professionalism and composure.
Junior Member Services Representative
BeneSys, Inc.
02.2016 - 06.2017
- Managed fast-paced inbound communications, de-escalating upset or aggressive callers through active listening and conflict resolution techniques to enhance customer satisfaction.
- Collaborated with coworkers across multiple backlines to ensure operational efficiency during heavy-volume surges, contributing to team success.
- Instructed and trained incoming personnel on standardized institutional procedures, guidelines, and quality standards.
- Trained incoming personnel on standardized procedures, guidelines, and quality standards to facilitate smooth onboarding and adherence to institutional practices.
Education
Associate of Applied Arts Degree - Applied Arts
Mount Hood Community College
Gresham03.2015
High School Diploma -
Lebanon High School
Lebanon06.1994
Skills
- Crisis management
- Data privacy compliance
- Crisis Response Training
- Database management
- Housing stability planning
- Cultural competence
- Supportive counseling
- Multicultural sensitivity
- Housing Policy Knowledge
- Client advocacy
- Housing assessment
- Maintaining confidentiality
- Behavioral support
- Mental health assessment
- Community resource navigation
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Strategic decision-making
- Organizational skills
- Team collaboration
- Multitasking Abilities
- Verbal and written communication
Certification
Certifications & Clearances Readiness: Fully prepared to obtain Law Enforcement Commission, Indian Police Academy certification, First Aid/CPR, Food Handler's Card, and pass all pre-employment drug, physical agility, polygraph, and federal background checks.
Timeline
Sojourner's Housing Case Manager
Domestic Violence Resource Center
12.2024 - 10.2026
Health Information Manager 2
Ciox Health
07.2020 - 11.2025
Junior Member Services Representative
BeneSys, Inc.
02.2016 - 06.2017
Associate of Applied Arts Degree - Applied Arts
Mount Hood Community College
High School Diploma -
Lebanon High School