Shawnta Dickson

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
• Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
• Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
• Transported passengers safely along prescribed routes according to tight schedules.
• Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
• Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
• Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
• Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
• Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
• Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
• Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
• Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
• Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
• Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
• Communicated information to parents to promote good communication and transparency.
• Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
• Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
• Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
• Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
• Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
• Enhanced cleanliness and maintenance of bus, contributing to more pleasant journey for students.
• Built trust and rapport with students, encouraging respectful and kind interactions among passengers.
• Responded to emergencies with calm and decisive actions, safeguarding well-being of all passengers.
• Enhanced student punctuality by maintaining strict adherence to scheduled routes and times.
• Conducted pre-trip and post-trip inspections of the school bus, documenting any issues and ensuring compliance with regulations.
• Drafted and submitted reports detailing trips, fuel, mileage, and hours.
• Supervised students during loading, unloading and on bus.
• Drove bus along assigned route, picking up students.
• Reduced anxiety for parents with clear communication about schedules, delays, and safety measures in place.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Verified accuracy of all deliveries against order forms.
• Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
• Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
• Supported positive customer experience by resolving delivery issues promptly and effectively.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Maintained up-to-date knowledge of product and service changes.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Checked and verified photo identification prior to granting facility access.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
• Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Monitored CCTV cameras and alarm systems for security breaches.
• Examined doors, windows and gates to verify security.
• Updated shift logs and produced daily reports to document security activities and specific incidents.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Investigated suspicious activities and persons to maintain security of premises.
• Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
• Operated handheld metal detector and other surveillance devices to screen individuals entering facility.

Go on the homes and do checks making sure staff are interacting with the individual. Making sure their doing active Treatment with them either playing a game or walking/talking with the residents

• Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
• Assisted with daily living activities, running errands, and household chores.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Monitored clients' overall health and well-being and noted significant changes.
• Provided compassionate and patient-focused care to cultivate well-being.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Recorded status and duties completed in logbooks for management.
• Completed regular check-ins and progress report for each client.