Shawnta Nelson
Detroit,MI
Summary
Proactive and dependable customer service professional with a strong background in client support, problem resolution, and multitasking in high-volume environments. Known for building rapport, ensuring customer satisfaction, and adapting to evolving technology and processes. Passionate about delivering excellent care for patients.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Michigan Medicaid Provider
State Of Michigan
2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Meal Preparation
- Medication Set Up
- Transferring
- Assist clients to doctors appointments
- Laundry
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Care Giver
Ameri Staffing
2021 - 2023
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Monitored health conditions, reporting changes to nursing staff promptly.
- Implemented engaging social activities to enhance resident well-being and interaction.
- Maintained cleanliness and organization of living spaces according to safety standards.
- Assist clients to doctors appointments driving there car
- Grocery shopping
Caregiver
Jewish Senior Life
2019 - 2020
- Maintained cleanliness and organization of living spaces to promote a healthy environment.
- Engaged residents in social and recreational activities to encourage participation.
- Documented care provided and any changes in behavior or condition accurately
Caregiver
Lidra Walker AFC
2018 - 2019
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored client health and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with clients and families.
- Administered prescribed medications accurately and on schedule.
Care Manager
Sunrise Senior Living
2016 - 2018
- Assisted in developing care plans tailored to individual
- Conducted regular assessments of patient health and progress
- Engaged families in care for patients.
- Assisted clients with daily living needs and maintain self-esteem and general wellness.
- Trained new staff on best practices in caregiving and resident interaction techniques
Education
Graduate Certificate - CNA
Genanscott Services LLC
15850 East Warren Detroit Mi,4822401.2016
High School Diploma - undefined
Highland Park High School
Highland Park, MI06.2015
Skills
- Dependable and responsible
- Patient care
- Problem-solving
- Elderly care
- Respectful and compassionate
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Flexible schedule
- First aid and safety
- Patient companionship
- Alzheimer's care
- Direct patient care
- Heavy lifting
- Medication administration
- Foley Catheter
- Hoyer lifting equipment
Certification
- First Aid/CPR Certified - American Heart Association, Detroit, MI, Last Renewal: Nov 2019
Timeline
High School Diploma - undefined
Highland Park High School
Michigan Medicaid Provider
State Of Michigan
2023 - Current
Care Giver
Ameri Staffing
2021 - 2023
Caregiver
Jewish Senior Life
2019 - 2020
Caregiver
Lidra Walker AFC
2018 - 2019
Care Manager
Sunrise Senior Living
2016 - 2018
Graduate Certificate - CNA
Genanscott Services LLC
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