Shawntae Gough

Participated in ongoing professional development to enhance expertise in residential sales field.

• Improved client retention rates by providing personalized solutions.
• Managed approximately 30 incoming calls, emails and faxes per day from customers and staff.
• Company recognition for top sales out of 500 employee as New Hire.
• Educated customers about billing, payment processing and support policies and procedures.

• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Demonstrated product presentations to prospective customers to showcase features, benefits and value.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.

• Developed inventory reports to provide management with comprehensive data on inventory levels.
• Utilized forklift or pallet truck to load, unload, transport and store goods.
• Directed inter-modal domestic and overseas import and export operations to meet aggressive deadlines.
• Coordinated cross-functional efforts between departments to ensure seamless integration of shipping operations within overall company objectives.
• Collaborated with other departments to integrate safety in all aspects of organization.

• Participated in continuous learning opportunities provided by hotel to enhance professional development and stay current on industry trends.
• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Soley operated 83 room hotel.