Summary
Overview
Work History
Education
Skills
Timeline
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Shawntae Hubbard

Fairburn,GA

Summary

Dynamic professional with a proven track record at Progressive Insurance, excelling in claims processing and remote customer support. Recognized for exceptional problem-solving abilities and clear communication, I efficiently resolved complex issues while maintaining high service levels. Proficient in CRM software and adept at managing multiple priorities with accuracy.

Overview

10
10
years of professional experience

Work History

General Clerk II

Marathon TS
Euclid, USA
05.2022 - Current
  • Manage recovery of overpayments and coordinate subpoena responses.
  • Communicate with third parties and legal representatives in a professional, timely manner.
  • Recognized for top productivity and accuracy in administrative processing while working remotely.

Claims Specialist

Progressive Insurance
Atlanta, USA
04.2018 - 04.2022
  • Evaluated and processed complex insurance claims while providing excellent customer support via phone and email.
  • Guided customers through claims processes, ensuring clarity and empathy in every interaction.
  • Collaborated with internal teams to resolve issues and maintain service level expectations.

Receptionist

Dentistry for Children P.C.
Morrow, USA
02.2015 - 03.2018
  • Scheduled appointments and managed provider calendars with accuracy.
  • Delivered front-desk support, resolved parent and patient inquiries.
  • Assisted with filing, data entry, and insurance verification.

Education

High School Diploma -

Bedford High School
Bedford, OH
06.2006

Skills

  • Remote Customer Support
  • Claims Processing & Resolution
  • Typing & Data Entry (60 WPM)
  • Microsoft Office & Google Workspace
  • Call Center & Email Support
  • Subpoena & Documentation Handling
  • Scheduling & Calendar Management
  • Problem Solving & Conflict Resolution
  • CRM Software & Ticketing Systems
  • Clear Written & Verbal Communication
  • Microsoft Office (Word, Excel, Outlook)
  • Google Workspace (Docs, Sheets, Gmail)
  • Zoom
  • Teams
  • Slack
  • RingCentral
  • Typing: 60 WPM
  • CRM & Call Center Software (familiarity)

Timeline

General Clerk II

Marathon TS
05.2022 - Current

Claims Specialist

Progressive Insurance
04.2018 - 04.2022

Receptionist

Dentistry for Children P.C.
02.2015 - 03.2018

High School Diploma -

Bedford High School

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Shawntae Hubbard