SHAWNTAE MADDIX
Tuscaloosa,Al
Summary
Dedicated Quality Control Inspector focused on optimizing procedures for maximum quality and minimum waste. Thorough in conducting different types of inspections and drafting reports for proactive corrective action. Works well in high-volume settings with distractions and competition requirements .
Overview
15
15
years of professional experience
Work History
Remote Call Center Agaent
Carenet
Tuscaloosa, AL
01.2021 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
SM
05.2010
- Worked with corporate and executive-level staff to address operational needs and establish strategies for profit growth
- Set forward-thinking policies to meet business needs and boost team success
- Built relationships with vendors and monitored supply chain to spot and correct deficiencies
- Coordinated high-quality service and hospitality for patrons, upholding spa's reputation for excellence.
Quality Control Inspector
IAC
Tuscaloosa, Al
07.2019 - Current
- Monitored quality control measures on multiple job sites simultaneously with proper coordination and documentation
- Established final inspection procedure and matched job specifications
- Interpreted project specifications and drawings to build accurate quality control plans
- Liaised between prefabrication and fabrication areas and engineering team members to resolve misunderstood, unclear, and incorrect information.
Forklift Operator
Tuscaloosa, Al
05.2017 - 06.2019
- Checked completed products and shipments to verify labeling and stock or staging locations
- Moved materials throughout distribution center and placed products in designated areas
- Inspected and maintained warehouse equipment, following preventive maintenance scheduling
- Used scanning devices and internal documents to track and trace product locations
- Adhered to OSHA and company-established safety protocols.
Assistant Store Manager
Burger king
Northport, Al
01.2015 - 12.2017
- Worked on sales floor and interacted with customers and employees to maximize and expand potential
- Developed quality talent from within to retain engaged employees and remain competitive.
Call Center Customer Service Specialist
F.I.S
Northport, Al
06.2013 - 12.2017
- Followed escalation procedures to facilitate resolution for complex support issues
- Determined charges for services requested, collected payments, and arranged for billing
- Maintained and created customer complaint logs to identify chronic customer issues
- Assisted with training and support for new call center team members
- Addressed and resolved customer complaints and account issues or escalated to management.
Education
High School Diploma - undefined
Central high school
Bachelor Of Applied Science - Criminal Justice
University of Phoenix
Tempe, AZ03.2023
Skills
- Compliance enforcement Quality control planning
- Staff management
- Process improvements Customer account updates
- Product knowledge Customer service
- Rejected Materials Disposal
- Inspection and Testing Reports
- Testing Data Documentation
- Packaging and Shipping Support
- Dimensional Measurement
- Dial Calipers
- Quantity Verification
- Administrative Management
- Legal Requirements Interpretation
Timeline
Remote Call Center Agaent
Carenet
01.2021 - Current
Quality Control Inspector
IAC
07.2019 - Current
Forklift Operator
05.2017 - 06.2019
Assistant Store Manager
Burger king
01.2015 - 12.2017
Call Center Customer Service Specialist
F.I.S
06.2013 - 12.2017
SM
05.2010
High School Diploma - undefined
Central high school
Bachelor Of Applied Science - Criminal Justice
University of Phoenix