Shawntanice King
Chicago,IL
Summary
Dynamic leader with extensive experience at Walgreens Boots Alliance, adept in operations management and staff training. Excelled in optimizing team performance and ensuring quality compliance, demonstrating a strong commitment to efficiency and service quality. Skilled in schedule oversight and cash handling, with a proven track record of enhancing operational workflows and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Shift Manager
Walgreens Boots Alliance
01.2022 - Current
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Collaborated with other leaders and executives to direct workflow and support operations.
Pharmacy Technician
Walgreens Boots Alliance
01.2020 - 09.2022
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Review accounts and initiate pre-authorizations and other requirements related to managed care.
- Communicates with patients and referring physicians on non-covered benefits or procedure coverage issues.
- Collected co-payments or full payments from customers.
Customer Service Representative
Illinois Tollway Call Center
04.2018 - 01.2020
- Responded to customer requests for products, services, and company information.
- Identified and resolved discrepancies and errors in customer accounts.
- Updated and created customers ipass accounts, taking payments over the phone.
- Dealt with customers accounts in collections
Education
High School Diploma -
Hyde Park Highschool
Chicago, IL06-2015
Skills
- Training and mentoring
- Delegating work
- Staff training and onboarding
- Prior authorizations
- Time management
- Cash handling
- Operations management
- Interpersonal skills
- Verbal and written communication
- Relationship building
- Energetic and enthusiastic
- Tech-Savvy
Timeline
Shift Manager
Walgreens Boots Alliance
01.2022 - Current
Pharmacy Technician
Walgreens Boots Alliance
01.2020 - 09.2022
Customer Service Representative
Illinois Tollway Call Center
04.2018 - 01.2020
High School Diploma -
Hyde Park Highschool
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