Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawntay Courtney

Manteca,CA

Summary

Dynamic customer service professional with a proven track record at Aspire Health Plan, enhancing customer satisfaction through effective problem-solving and communication. Skilled in CRM software and adept at call escalation, I have successfully resolved complex issues, fostering loyalty and driving positive outcomes in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Aspire Health Plan
Monterey, California
06.2024 - Current
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Collaborated with internal teams to ensure timely delivery of solutions to clients.
  • Resolved customer complaints, enhancing satisfaction and loyalty.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.

Indirect Sales Representative

ABC Phones
Salinas, California
05.2021 - 04.2024
  • Conducted market research to identify new opportunities for product or service expansion.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.

Resident Specialist

The Parks at Monterey Bay
Monterey
05.2019 - 12.2020
  • Supervised daily activities of resident staff members.
  • Developed and deepened relationships with residents and fellow staff.
  • Ensured compliance with all applicable regulations regarding safety, health, fire prevention.
  • Interfaced with residents to address and resolve complaints or grievances.
  • Reviewed rental applications from prospective tenants before approving them into the residence.

Education

High School Diploma -

North Salinas High School
Salinas, California
08-2015

Skills

  • Customer service
  • Call escalation
  • Administrative support
  • Communication
  • Experience with CRM Software
  • Adaptability
  • Problem Solving

Timeline

Customer Service Representative

Aspire Health Plan
06.2024 - Current

Indirect Sales Representative

ABC Phones
05.2021 - 04.2024

Resident Specialist

The Parks at Monterey Bay
05.2019 - 12.2020

High School Diploma -

North Salinas High School
Shawntay Courtney