Shawnte Howard
Customer Service Specialist
Washington,DC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Rep
Office Of The State Superintendent Of Education
09.2020 - Current
- Prepares routine reports on account compliance, including periodical summaries for leadership review
- Collaborates with external auditors to address and rectify compliance concerns
- Enforces account compliance to regulations, mitigating potential risks and maintaining organizational integrity.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Customer Service Representative/Data Analyst Intern
Total Quality Residential Services
08.2019 - 08.2021
- Meticulously adhered to all necessary accounting standards and regulatory protocols, ensuring accurate financial practices
- Upheld the integrity of financial data by ensuring full compliance with relevant statutory requirements, thereby maintaining the reliability of financial information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
Education
A.S., Business communications -
B.S., Business management -
Skills
- Interpersonal Communication
- Leadership
- Troubleshooting
- Technical Proficiency
- Product Knowledge
- Scheduling
- Call Management
- Data Entry
Timeline
Customer Service Rep - Office Of The State Superintendent Of Education
09.2020 - Current
Customer Service Representative/Data Analyst Intern - Total Quality Residential Services
08.2019 - 08.2021
Prince George's Community College - A.S., Business communications,
Bowie State University - B.S., Business management,