Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Sharonda Eldridge

Lithonia,GA
Sharonda Eldridge

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
years of professional experience

Work History

Foundever
Lithonia, GA

Customer Service Rep
12.2022 - Current

Job overview

  • Managed over 50 inbound calls daily.
  • Updated account information to maintain customer records
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates
  • Maintained up-to-date knowledge of product and service changes

Primerica
Lithonia, GA

Insurance Agent
11.2020 - 03.2022

Job overview

  • Utilized CRM software to manage client relationships
  • Developed and implemented marketing strategies to boost sales and increase customer base
  • Monitored changes in insurance industry to stay compliant with relevant laws and regulations
  • Met with customers to provide information about available products and policies
  • Educated clients on insurance policies and procedures

Ashley Stewart
, GA

Sales Associate
11.2018 - 08.2020

Job overview

  • Helped to maintain sale goals daily/monthly.
  • Solved customer challenges by offering relevant products and services
  • Answered customer questions about sizing, accessories, and merchandise care
  • Engaged with customers to build rapport and loyalty
  • Helped customers locate products and checked store system for merchandise at other sites
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
  • Educated clients on current promotional offerings and products using persuasive selling tactics

Gaudenzia
Philadelphia, PA

House Manager
03.2017 - 11.2017

Job overview

  • Managed day-to-day operation of facility to comply with regulations and agency standards
  • Supervised residents preparing meals and handling chores and provided constructive feedback
  • Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards
  • Trained and mentored new staff on cleaning and safety protocols
  • Assisted residents with daily hygiene and living tasks

Education

Chestnut Hill College
Philadelphia, PA

Some College (No Degree) from Behavioral Sciences

University Overview

Franklin Learning Center
Philadelphia, PA

High School Diploma
06.1992

University Overview

Skills

  • Positive Attitude
  • Analytical Thinking
  • Interpersonal Communication
  • Quote Preparation
  • Documentation
  • Attention to Detail
  • Analyzing Data
  • Time Management
  • Policy Development
  • Organizational Skills
  • Adaptability and Flexibility
  • Professionalism
Availability
See my work availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Rep
Foundever
12.2022 - Current
Insurance Agent
Primerica
11.2020 - 03.2022
Sales Associate
Ashley Stewart
11.2018 - 08.2020
House Manager
Gaudenzia
03.2017 - 11.2017
Chestnut Hill College
Some College (No Degree) from Behavioral Sciences
Franklin Learning Center
High School Diploma

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Sharonda Eldridge