Shawnte' Johnson

• Ensured consistent and high-quality service to clients
• Collected on delinquent accounts.
• Implemented different methods such as family tree, true search, and additional resources to research customer details
• Required responsibility for drawer for daily operations such as transactions.
• Maintain a quota for monthly goals
• Demonstrated responsibility in ensuring the achievement of monthly quotas through effective management of mid-stage delinquency and challenging accounts.
• Solicit borrowers from both past and current clients.

Delivered exceptional customer service and effectively resolved issues with delinquent customers.

Managed and processed transactions efficiently

Consistently met or exceeded monthly quotas

Handled bankruptcies and insurance claims.

Maintained accountability for personal cash drawers and ensured secure banking transactions

Approved and closed loans with customers

Solicited borrowers from previous and current clients.

• Consistently operated at a high call volume while maintaining GBI status by effectively managing average calls handled, surveys, and takeovers. Delivered additional assistance for repairs and provided expert advice to customers, resulting in enhanced satisfaction levels.
• Supervised Tier 1 support advisor for customer needs
• Provided assistance to handle customers' needs
• Trained Tier 1 support advisors before reaching call floor
• Able to provide exceptional satisfaction by being able to expedited certain issues

• Provided customer service. Answered phone calls. Made courtesy calls for patients.
• Handled transactions and maintained inventory. Assisted in resolving patient insurance input and issues.
• Contacted patients for medication refills and fall-out dates through courtesy calls.
• Scanned prescriptions for bookkeeping purposes.
• Position was handled at a high demand environment

• Supervised 6 employees on one shift Handled inventory, pricing, and transactions Making deposit and counting safe Jewelry and gun counting and inventory keep Price merchandise and sales floor organization Made decisions on loan amounts of $400 and above

• Supervised 13 cashier on one shift Handled cash transactions, such as refunds, money orders, cashing checks, wire money transfer Customer service center Dispensed and deposit tips at the end of shift Maintenance of cash office Handle front end price changing Scheduling and lunch shifts

• Position was held at a high demand pharmacy Patient number over 1k Handled inventory and transactions Counted patient’s medication Responsible and held accountable for correct count Handled patient’s insurance issues and input insurance and other third-party information
• Scanned prescription for bookkeeping and policy Provided excellent customer service