Shawnte Malone
Sacramento,CA
Summary
Diligent professional with a strong background in customer service, recognized for a proven track record of efficiently resolving inquiries and achieving high satisfaction rates. Expertise in leveraging communication and problem-solving skills to enhance the overall customer experience. Committed to fostering positive relationships and ensuring client needs are met with exceptional service. Eager to contribute to a dynamic team and drive success in delivering outstanding customer support.
Overview
1
1
Language
1
1
Certification
23
23
years of professional experience
Work History
Health Concierge
Aetna, a CVS Health
Sacramento, CA
06.2022 - 04.2023
- Coordinated member navigation across benefits, claims, and provider networks for care access
- Educated members on coverage, prior authorization, referrals, and pharmacy service options
- Resolved complex inquiries by researching eligibility, billing, and authorization details
- Scheduled appointments and connected members with in-network providers and care resources
- Documented case interactions accurately in customer relationship systems for follow-up
Security Guard
Securitas
Mobile, AL
08.2006 - 02.2020
- Mobile patrol.Control gate access on secured area, patrolled and monitoring area for any suspicious activity. Responsible for promoting safe and clean working environment. Reviewed work orders and communicated with prior shift, making sure only employees park in the employee parking lot. Note the ID number of each truck the leaves and returns to the lot.
- Monitored premises through routine patrols, identifying hazards and preventing unauthorized access.
Driver
Transport Solutions of America
Woodstock, GA
02.2015 - 09.2017
- Delivering vehicles throughout the United States to customers in a timely and safely manner. Register new vehicles through the DMV of the state that I’m delivering the vehicle too.
Forklift Driver
Snelling Personnel
Mobile, AL
06.2003 - 01.2010
- Identify and report faulty equipment's, damages, and safety concerns to Supervisor immediately. Load and unload products from trailers using forklift trucks and other material handling equipment. Store the products in proper places in warehouse. Transport products to and from warehouse and distribution centers. Sort, pack, wrap, tie and label products as per company procedures. Weigh products and record weight and other data in product labels. Monitor and maintain accurate inventory. Clean work area and equipment regularly by removing empty pallets, wood and plastic. Follow company standards and legal regulations to ensure safe and positive work atmosphere. Maintain forklift equipment by troubleshooting breakdowns, performing preventive maintenance, recommending repairs and performing routine pre and post inspections.
Customer Service Representative
West
Mobile, AL
03.2000 - 07.2003
- Helped customers with complaints and questions, give customers information about products and services, take orders, and process returns.Helped customers understand the product and answering questions about their reservations
Education
Associate of Arts - Management
Cosumnes River College
Sacramento, CA05-2027
Associates - Airframe and Powerplant
A&P Mechanic Tech
Mobile, ALSkills
- Patient confidentiality
- Office administration
- Insurance verification
- Data entry proficiency
- Appointment scheduling
- Healthcare
- Customer assistance
- HIPAA compliance
- Mental health awareness
- Customer support
- Clinical documentation
- Inbound call management
Certification
- Guard Card
- July 2018 to July 2020
- Transportation Worker Identification Credential (TWIC)
- September 2020
- First Aid Certification
Additional Information
- Quick learner
- Good at following instructions
- Basic math skills
- Strong mechanical skills
- Strong team player
- Strong work ethic
- Team player
- Forklift experience
Personal Information
Title: Enthusiastic customer service representative with high customer satisfaction rate
Languages
English
Full Professional
Timeline
Health Concierge
Aetna, a CVS Health
06.2022 - 04.2023
Driver
Transport Solutions of America
02.2015 - 09.2017
Security Guard
Securitas
08.2006 - 02.2020
Forklift Driver
Snelling Personnel
06.2003 - 01.2010
Customer Service Representative
West
03.2000 - 07.2003
Associates - Airframe and Powerplant
A&P Mechanic Tech
Associate of Arts - Management
Cosumnes River College