Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Ybarra

Madera,CA

Summary

Dynamic professional with a proven track record at CVS HEALTH CORPORATION, enhancing patient satisfaction through streamlined appointment scheduling and personalized benefit education. Expert in insurance verification and patient confidentiality, I excel in fostering relationships and solving complex problems. My approach combines empathetic customer assistance with efficient office administration, significantly improving healthcare experiences.

Overview

8
8
years of professional experience

Work History

Health Concierge

CVS HEALTH CORPORATION
01.2022 - Current
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Implemented innovative solutions to address unique challenges faced by individual patients, resulting in tailored care plans that met their specific needs.
  • Contributed to a welcoming environment by greeting patients upon arrival and addressing any immediate needs or concerns.
  • Enhanced patient satisfaction by providing personalized assistance and addressing their healthcare needs promptly.
  • Coordinated care between multiple departments for seamless transitions and optimal patient support.
  • Facilitated communication between patients and medical professionals, ensuring clarity and understanding for all parties involved.
  • Educated patients on available resources and programs, empowering them to make informed decisions about their health.
  • Handled more than 20 daily inbound calls from health plan customers.
  • Resolved problems related to benefits, eligibility and claims.
  • Verified patient insurance eligibility and entered patient information into system.

Front End Associate

Lowes Home Improvment
05.2019 - 03.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
  • Worked flexible schedule and extra shifts to meet business needs.

Lead Cashier

Bath and Body Works, Limited Brands
04.2017 - 03.2020
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Education

HS Diploma -

Clovis North High School
Fresno

Skills

  • Patient confidentiality
  • Office administration
  • Insurance verification
  • Data entry proficiency
  • Appointment scheduling
  • Healthcare
  • Customer assistance
  • Data entry
  • Research
  • Copay and premium expertise
  • Detailing plans
  • Teamwork and collaboration
  • Problem-solving
  • Time management

Timeline

Health Concierge

CVS HEALTH CORPORATION
01.2022 - Current

Front End Associate

Lowes Home Improvment
05.2019 - 03.2020

Lead Cashier

Bath and Body Works, Limited Brands
04.2017 - 03.2020

HS Diploma -

Clovis North High School

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Hannah Ybarra