Shawnte Robinson
Milwaukee,WI
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Sacred Heart School Of Theology
Franklin, WI
06.2022 - 04.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Technician Specialist
Hayat Pharmacy
Milwaukee, WI
06.2016 - 01.2021
- Increased customer satisfaction by providing prompt and accurate technical support.
- Collaborated with team members to complete complex projects within established timelines.
- Participated in continuous learning opportunities to stay current on industry trends, enhancing personal expertise while contributing to overall company growth.
- Maintained a safe working environment by adhering to industry safety standards and protocols.
Sales Associate
Pick N Save
Milwaukee
05.2008 - 06.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Jewel Osco
Milwaukee, WI
05.2004 - 05.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Doctor Of Pharmacy - Pharmacy
Ohio Northern University
Ada, OH05.2004
Bachelors - Biochemistry
University of Minnesota - Twin Cities
Minneapolis, MN06.1999
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
Timeline
Front Desk Agent
Sacred Heart School Of Theology
06.2022 - 04.2023
Technician Specialist
Hayat Pharmacy
06.2016 - 01.2021
Sales Associate
Pick N Save
05.2008 - 06.2016
Customer Service Representative
Jewel Osco
05.2004 - 05.2008
Doctor Of Pharmacy - Pharmacy
Ohio Northern University
Bachelors - Biochemistry
University of Minnesota - Twin Cities