Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shawntel Crocker-Hargrove

Fort Mitchell,AL

Summary

Patient Access Representative with expertise in registration and insurance verification at Jack Hughston Memorial Hospital. Proficient in claims processing and conflict resolution, ensuring data accuracy in fast-paced settings. Recognized for improving patient flow and maintaining HIPAA compliance while delivering exceptional service.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Representative

Jack Hughston Memorial Hospital
Phenix City, AL
05.2025 - Current
  • Registered patients quickly and accurately in a fast-paced emergency room setting
  • Verified patient demographics, insurance, and identification
  • Collected copayments and obtained signatures for consent forms
  • Entered patient information into hospital systems and ensured accuracy
  • Communicated with nurses, doctors, and other staff to support patient flow
  • Provided clear, compassionate service to patients and families during stressful situations
  • Maintained confidentiality and followed HIPAA guidelines

Medical Claims Representative

Anthem Inc
Columbus, GA
07.2021 - 03.2025
  • Processed and reviewed medical and dental insurance claims for accuracy and completeness
  • Verified patient coverage, eligibility, and plan benefits
  • Resolved claim discrepancies and coordinated with providers or members as needed
  • Applied appropriate codes and policies to determine claim approval or denial

Sales Associate

Afni Inc, Verizon
Opelika, AL
10.2019 - 07.2021
  • Assisted customers through online chat, email, and messaging platforms to support sales and service
  • Recommended products and services based on customer needs and preferences
  • Met or exceeded daily and monthly sales goals in a fast-paced environment
  • Handled billing questions, service changes, and account upgrades

Education

Associate of Applied Science - Science

Chattahoochee Valley Community College
Phenix City, AL

Spencer High School
Columbus, GA
2016

Skills

  • Patient Registration & Insurance Verification
  • Claims Processing & Problem Resolution
  • Customer Service & Conflict Resolution
  • Online Sales & Account Management
  • HIPAA Compliance & Data Accuracy
  • Multitasking in Fast-Paced Environments

Certification

  • CNA - Certified Nurse Assistant
  • CPR Certified

Timeline

Patient Access Representative

Jack Hughston Memorial Hospital
05.2025 - Current

Medical Claims Representative

Anthem Inc
07.2021 - 03.2025

Sales Associate

Afni Inc, Verizon
10.2019 - 07.2021

Associate of Applied Science - Science

Chattahoochee Valley Community College

Spencer High School
Shawntel Crocker-Hargrove