Shawntell Murphy
Yahtahey,NM
Summary
Knowledgeable housekeeping management professional familiar with other operations, cleaning procedures and health and safety regulations. Highly-qualified Supervisor offering 2 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level of CNA position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Laundry Manager
Aztec Laundry
05.2015 - Current
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated repair needs to maintenance staff.
- Increased employee performance through effective supervision and training.
Education
Certificate Of Nursing Assistance - CNA
University of New Mexico
Gallup, NM05.2023
High School Diploma -
Gallup High School
Gallup, NM05.2014
Skills
- Proper Equipment Usage
- Guest Relations
- Room Turnover
- Employee Evaluation
- Verifying Shipments
- Employee Performance Reviews
- Mopping and Buffing Floors
- Washing Windows
- Customer Service
- Manage Inventory
- Payroll Understanding
- Daily Progress Reports
Timeline
Laundry Manager
Aztec Laundry
05.2015 - Current
Certificate Of Nursing Assistance - CNA
University of New Mexico
High School Diploma -
Gallup High School
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