Shawntell Sawyer
Atlanta,GA
Summary
Committed to ensuring customer satisfaction by providing exceptional customer service. Excellent interpersonal communication skills with a focus on guest satisfaction when interacting with patrons.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Allstate
07.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Waitress
Longhorn Grill
02.2018 - 02.2020
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
Host & Waitress
Spuds Bar & Grill
04.2017 - 01.2019
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Bachelor of Arts - Communications
Southern Illinois University Carbondale
Carbondale, IL05.2013
Skills
- Excellent Customer Service
- Active Listening skills
- Multitasking
- Service Quality
Timeline
Customer Service Representative
Allstate
07.2020 - Current
Waitress
Longhorn Grill
02.2018 - 02.2020
Host & Waitress
Spuds Bar & Grill
04.2017 - 01.2019
Bachelor of Arts - Communications
Southern Illinois University Carbondale
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