Summary
Overview
Work History
Skills
Certification
Timeline
AssistantManager

Shawntoria Spencer

Pompano Beach,FL

Summary

Dynamic Assistant Manager with a proven track record at Pollo Tropical, excelling in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and policy enforcement, while mentoring staff to achieve their best. Successfully improved cash handling accuracy, minimizing discrepancies and fostering a positive work environment. Efficient in all food safety procedures. Food safety knowledge.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Assistant Manager

Pollo Tropical
02.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

Team Leader

Taco Bell
03.2023 - 02.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Server

Waffle House
11.2019 - 05.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Server

IHOP
02.2015 - 11.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Supervisor/ Server

Johnny Rockets Restaurant
02.2007 - 09.2014
  • Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
  • Increased restaurant revenue by upselling menu items and promoting daily specials.
  • Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
  • Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Operations management

Certification

Manager serv safe

Timeline

Assistant Manager

Pollo Tropical
02.2024 - Current

Team Leader

Taco Bell
03.2023 - 02.2024

Server

Waffle House
11.2019 - 05.2022

Server

IHOP
02.2015 - 11.2019

Supervisor/ Server

Johnny Rockets Restaurant
02.2007 - 09.2014

Similar Profiles

CREATE PROFILE
Shawntoria Spencer