Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Shawntrina Arguello

San Diego,CA

Summary

Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Massage Therapist

Massage Green Spa, Mandarin
Jacksonville, FL
11.2009 - 09.2023
  • Provided exceptional services to customers based on their needs and requests.
  • Maintained a loyal clientele, serving as a top performer for nearly 14 years.
  • Ensured a comfortable, safe, and clean spa environment.
  • Collaborated effectively with spa staff to deliver various services.

Massage Therapist

Arjon's Massage
Jacksonville, FL
08.2009 - 10.2009
  • Provided customers with high-quality massage therapy, which was targeted to help them reach their goals.
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Educated customers on proper post-treatment care, such as stretching, exercises, or lifestyle changes.

Massage Therapist

Toshiko's Day Spa & Salon
Jacksonville, FL
02.2009 - 08.2009
  • Personalized massage services to craft customized sessions.
  • Formulated targeted massage plans based on individuals' physical condition, histories and current concerns.
  • Recommended follow-up visits and additional services and products to help clients pursue wellness goals.

Banquet Server and Food Court Attendant

Clarion Hotel Airport Conference Center
Jacksonville, FL
02.2006 - 08.2009
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Prepared banquet halls and event spaces for upcoming events by utilizing a planogram to set up tables according to customer request.
  • Assisted with inventory management and ensured all items were accounted for in order to replenish stock.
  • Prepared and cooked food according to recipes and standards and coordinated with kitchen staff for timely orders.
  • Maintained a clean and organized work area.
  • Cashier Duties: Accurately handled cash and credit card transactions using the POS system.

On-Call Banquet Server

Hospitality Staffing
Jacksonville, FL
06.2005 - 02.2006
  • Provided friendly, courteous service to customers throughout the duration of their meal.
  • Served meals and beverages accurately, following established guidelines for portion control and presentation standards.
  • Assisted with setup and breakdown of events as needed and duties such as rolling silverware, folding napkins.

Pharmacy Technician

Walgreen's Pharmacy
Jacksonville, FL
02.2005 - 06.2005
  • Assisted pharmacists with prescription dispensing and inventory management, and verified accuracy of medication labels before they were dispensed to customers.
  • Provided quality customer service and medication counseling.
  • Processed prescriptions accurately using pharmacy software system.
  • Cashier duties: Processed payments accurately using cash registers and credit card machines inside the Pharmacy and Drive-thru window.

Education

High School Diploma -

A. Philip Randolph Career Academies
Jacksonville, FL

Massage Therapy

Sanford-Brown College
Jacksonville, FL

Skills

  • Point of sale system
  • Inventory management skills
  • Organization
  • Teamwork and Collaboration
  • Merchandise Restocking
  • Microsoft Excel
  • Google Sheets
  • Hospitality and accommodation

Certification

  • License Of Massage Therapy By the State of Florida Department of Health, MA49000

References

References available upon request.

Timeline

Massage Therapist

Massage Green Spa, Mandarin
11.2009 - 09.2023

Massage Therapist

Arjon's Massage
08.2009 - 10.2009

Massage Therapist

Toshiko's Day Spa & Salon
02.2009 - 08.2009

Banquet Server and Food Court Attendant

Clarion Hotel Airport Conference Center
02.2006 - 08.2009

On-Call Banquet Server

Hospitality Staffing
06.2005 - 02.2006

Pharmacy Technician

Walgreen's Pharmacy
02.2005 - 06.2005

High School Diploma -

A. Philip Randolph Career Academies

Massage Therapy

Sanford-Brown College

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Shawntrina Arguello