Shawnty Good -Davari
Toledo,OH
Summary
Dynamic leader with a proven track record at Macy's, excelling in account management and relationship building. Spearheaded strategic initiatives, driving sales growth and enhancing team performance through effective coaching and mentoring. Skilled in event coordination and staff development, consistently achieving goals with a focus on motivational leadership and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Estée Lauder Account Coordinator
Macy's
03.2019 - 11.2024
- Analyzed business results (store, category, brand, product) to identify and highlight sales - driving opportunities for goal achievement.
- Communicate clear prioritizes,strategies, and direction to Division and store teams using written, in-person communication as needed.
- Prepare for participate in, and followed up on store visits.
- Lead and participate in event execution, covering promotional and vendor in store events.
- Demonstrate and drive excellent service and selling by reinforcing a customer centric culture among Beauty Advisor.
- Supported the onboarding of new Beauty Leaders and Beauty Advisor.
- Managed, developed and trained staff, established and monitored goals, conducted skill level and education training.
- Trained store beauty teams on new products, services to support promotional efforts.
Estée Lauder Business Manager
Macy's
10.2013 - 03.2019
- Managed all aspects of Estée Laude, including coaching team of Beauty Advisor.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Inspired teamwork to reach sales goals and elevate the customer experience.
- Role mode and coach to service based on vendor strategy.
- Created Events and animation at counter.
Clinique Counter Manager
Macy's
02.2013 - 10.2013
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Education
No Degree - Education
The Ohio State University
Columbus, OHSkills
- Account Management
- Relationship Building
- Strategic Planning
- Staff Development and Training
- Multitasking and Organization
- Team Leadership
- Event Coordination
- Coaching and Mentoring
- Motivational Leadership
- Goal Setting
- Vendor Management
Timeline
Estée Lauder Account Coordinator
Macy's
03.2019 - 11.2024
Estée Lauder Business Manager
Macy's
10.2013 - 03.2019
Clinique Counter Manager
Macy's
02.2013 - 10.2013
No Degree - Education
The Ohio State University
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