Shawn Walker
Washington,D.C.
Summary
Detail-oriented technical product builder with over 15 years in IT support and digital operations. Demonstrated ability to enhance user experiences and optimize workflows through data-driven strategies. Recognized for strong communication, effective troubleshooting, and a commitment to efficient issue resolution.
Overview
17
17
years of professional experience
Work History
Executive Administrative Assistant
Kay Management Co., INC
Silver Spring, MD
03.2023 - Current
- Managed daily office operations and maintained efficient workflows.
- Handled incoming communications, including phone calls and emails.
- Maintained office supplies inventory by checking stock to determine inventory levels.
- Developed and implemented strategies to increase customer service response time by 25%
- Provided support for technical issues related to information systems and software.
- Implemented new software programs as required by organizational needs.
- Recommended changes in policies and procedures based on analysis of collected data points.
Freelancer
Various
WASHINGTON, DC
11.2016 - 12.2025
- Designed, implemented, and monitored web pages, plugins, and functionality for continuous improvement.
- Implemented Google-based SEO and ad campaigns to meet budget specifications.
- Generated custom code for shopping cart, two-step authentication, and mailing list management.
- Analyzed user feedback to gather input and identify areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted regular reviews of operations and identified areas for improvement.
Send/Recieve/Delivery Clerk
AECOM-DOC Warehouse (Government Contract)
01.2016 - 02.2018
- Examined contents and compared with records, such as manifests, invoices, and orders, ensuring accuracy of incoming and outgoing shipments.
- Delivered and routed materials to departments using hand-truck, conveyor, and sorting bins, facilitating smooth workflow. h Requisitioned and stored shipping materials and supplies to maintain inventory of stock
- Conferred and corresponded with management to resolve issues related to damages, shortages, and nonconformance to specifications.
Property Field Inspector
S & N LLC
01.2014 - 01.2016
- Verified and inspected status of homes for various banks, ensuring timely completion of work and providing homeowners with necessary documentation to contact bank/mortgage company.
- Identified minor and major property damages including water damage, fire damage, mold, rodents, vandalism, mortgage neglect, and debris, facilitating informed decision-making for clients.
- Maintained current knowledge of inspection regulations, codes, ordinances, and techniques to ensure compliance and enhance inspection accuracy.
- Clarified direct property inquiries to ensure clients understood the process.
- Used hand tools and gauges to take measurements.
I.T. Specialist
Sportz Zone Inc
01.2010 - 01.2014
- Oversaw daily operations of the I.T department, ensuring efficient workflow and support.
- Configured hardware and software to establish workstations for employees, ensuring operational readiness.
- Repaired computers, updated POS systems, and processed audit files to maintain department functionality.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to support requests from end-users, guiding them through basic troubleshooting to resolve issues effectively.
- Used ticketing systems to manage and process support actions and requests.
Education
H.S. Diploma -
Free-State Challenge Academy
Aberdeen, MD01-2006
Skills
- Office software proficiency
- General Office Procedures
- Customer Service
- Workflow optimization
- Software implementation
- AI Development proficient
- LLM Proficient
- Office technology hardware/software support
- Data analysis
- Workload Prioritization
- Critical thinking
- Adaptability to change
- Active listening
- Calm under pressure
Affiliations
- Google AI Fundamentals Certificate
- Google AI for Brainstorming and Planning Certificate
- Google AI for Research and Insights Certificate
- Google AI for Data Analysis Certificate
- Google AI for App Building Certificate
- Google AI for Writing and Communicating Certificate
- Google AI for Content Creation Certificate
- Base44 Specialist
Timeline
Executive Administrative Assistant
Kay Management Co., INC
03.2023 - Current
Freelancer
Various
11.2016 - 12.2025
Send/Recieve/Delivery Clerk
AECOM-DOC Warehouse (Government Contract)
01.2016 - 02.2018
Property Field Inspector
S & N LLC
01.2014 - 01.2016
I.T. Specialist
Sportz Zone Inc
01.2010 - 01.2014
H.S. Diploma -
Free-State Challenge Academy