Shawnya Brown
The Bronx
Summary
Dynamic manager with a proven track record at White Castle, excelling in team leadership and customer service. Enhanced operational efficiency through staff training and process improvements, achieving significant reductions in wait times. Skilled in conflict resolution and performance management, fostering a collaborative environment that drives team success and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Manager
White Castle
The Bronx, NY
10.2020 - 12.2025
- Supervised daily operations, ensuring adherence to quality standards and customer satisfaction.
- Implemented training programs for staff, enhancing team performance and service delivery.
- Developed and maintained inventory management systems, optimizing stock levels and reducing waste.
- Led initiatives to streamline processes, improving efficiency in food preparation and service times.
- Fostered a positive work environment, promoting teamwork and employee engagement across shifts.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Restaurant Team Member
Dairy Queen Grill & Chill
The Bronx, NY
10.2014 - 02.2020
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment and maintained cleanliness to adhere to health and safety standards.
- Collaborated with team members to efficiently prepare and serve menu items during peak hours.
- Assisted in training new staff on restaurant procedures and customer interaction techniques.
- Implemented process improvements that enhanced order accuracy and reduced wait times for customers.
- Monitored food quality and presentation, maintaining high standards consistent with brand expectations.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Greeted guests pleasantly and answered menu questions.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Messenger
Balloons To Go
New York, NY
11.2010 - 05.2013
- Delivered packages efficiently to customers, ensuring timely and accurate service.
- Coordinated logistics for daily deliveries, optimizing routes and minimizing delays.
- Maintained inventory records, tracking incoming and outgoing shipments effectively.
- Assisted in preparing delivery schedules, prioritizing urgent requests for improved workflow.
- Trained new staff on delivery protocols and company standards for safety compliance.
- Expedited urgent deliveries, effectively meeting tight deadlines and client expectations.
- Contributed to team efforts by providing backup support during peak periods or staff shortages.
Education
GED -
Grace Outreach
The Bronx, NYNo Degree - Early Childhood Education
Boricua College
The Bronx, NY06-2027
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Goal setting
- Cross-functional teamwork
- Performance management
- Conflict resolution
- Safety procedures
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Multitasking Abilities
- Organizational skills
- Team development
- Excellent communication
Accomplishments
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
food handlers
Timeline
Manager
White Castle
10.2020 - 12.2025
Restaurant Team Member
Dairy Queen Grill & Chill
10.2014 - 02.2020
Messenger
Balloons To Go
11.2010 - 05.2013
GED -
Grace Outreach
No Degree - Early Childhood Education
Boricua College