Shawnzell Brown
New Orleans
Summary
Dynamic and detail-oriented professional with experience at Jefferson Parish Public Schools, excelling in customer service and data entry. Proven ability to streamline communication processes and maintain accurate records. A dedicated team player with strong time management skills, committed to enhancing operational efficiency and fostering a positive work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Office Clerk
Jefferson Parish Public Schools
07.2017 - Current
- Streamlined communication processes by managing correspondence, emails, and phone calls in a timely manner.
- Updated school databases regularly to ensure accurate parent contact information was readily available when needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Custodian
Jefferson Parish Public Schools
07.2014 - 07.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Moved furniture for cleaning and set up for special events.
Shift Manager
McDonald's Restaurant
01.2007 - 07.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
Education
J. S. Clark Senior High School
New Orleans, LASkills
- Filing systems
- Maintaining records
- Report preparation
- Positive attitude
- Proofreading documents
- Customer service
- Time management
- Verbal and written communication
- Dedicated team player
- Data entry
Certification
- CPR Trained - 12/2023-12/2025
- Medication Trainied - 02/2023-02/2025
Timeline
General Office Clerk
Jefferson Parish Public Schools
07.2017 - Current
Custodian
Jefferson Parish Public Schools
07.2014 - 07.2017
Shift Manager
McDonald's Restaurant
01.2007 - 07.2014
J. S. Clark Senior High School
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