Shawrav Dass
United Wholesale Mortgage
Warren,MI
5
years of professional experience
3
Languages
Detail-oriented Quality Assurance professional with extensive experience in manual software testing, test case design, and API/functional testing. Demonstrates strong skills in defect identification and regression testing, maintaining high accuracy in validation workflows. Utilizes SQL and Excel for data analysis and trend identification, supporting data-driven decisions. Proficient in Jira for defect tracking and cross-functional collaboration to uphold product quality and compliance.
Work History
Title Examiner
3 Years- Analyze complex data sets (chains of title) and produce structured quality reports and commitments in compliance with legal and internal QA standards — applying data validation, reconciliation, and test-documentation skills.
- Perform detailed quality audits on 60–100+ public property records daily, validating data accuracy and identifying defects (title discrepancies and encumbrances) with a 98–99% accuracy rate.
- Identified and documented data/process defects, collaborating with attorneys, lenders, and business stakeholders to resolve issues and support on-time delivery.
IT Support Specialist
10 Months- Resolved 20–30+ technical support tickets daily using TeamViewer and GoToAssist, achieving a 90%+ first-contact resolution rate through systematic troubleshooting and root cause analysis.
- Diagnosed and tested network, software, and user account issues using structured problem-solving methods, ensuring effective resolution aligned with QA defect triage processes.
- Installed, configured, and quality-checked over 100 desktops, laptops, printers, and tablets, ensuring compliance with audit readiness through precise documentation.
Website Developer & QA Tester
5 Months- Developed and tested a full-stack web application (HTML, Python, Firebase, AWS) supporting an NLP-based QA solution, working across the full SDLC from development through testing.
- Executed 50+ manual test cases for regression, functional, smoke, sanity, and ad-hoc testing, ensuring application quality met release standards.
- Conducted in-depth API testing, identifying defects and validating response accuracy and data integrity, enhancing system reliability.
- Collaborated with testers, product owners, and developers in an Agile/Scrum environment, aligning test cases and acceptance criteria with user stories to meet sprint quality objectives.
Fleet System Response Specialist
6 Months- Monitored real-time health and performance of 15–20 autonomous vehicles per shift to ensure operational continuity and reliability.
- Analyzed operational and performance data to identify anomalies and defects, delivering actionable feedback to engineering and QA support teams while documenting findings in daily quality assurance reviews and data reports.
- Resolved complex customer inquiries with accurate, timely support across multiple communication channels.
- Documented case details in CRM systems, ensuring clear records and consistent follow-through.
- Escalated sensitive issues to appropriate teams while maintaining service quality and compliance.
Education
Bachelor of Science - Computer Science
- Relevant Coursework: Database Management Systems, Software Engineering, Algorithms Design & Analysis, Computer Architecture
- GPA: 3.0
Skills
Data Integrity & Quality Verification
Defect Identification & Management
Test Planning & Strategy Development
Test Case Design & Execution
Manual Software Testing
End-to-End Functional Testing
Regression Testing
API Functional Testing
Software Development Life Cycle (SDLC)
Agile & Scrum Methodologies
Problem Identification & Resolution
SQL Data Querying & Retrieval
Microsoft Excel & Data Visualization
Data Analysis & Evaluation
Cross-Functional Team Collaboration
Languages
Bengali
English
Hindi
Timeline
Title Examiner
United Wholesale Mortgage
10.2023 - CurrentRead More
IT Support Specialist
FCE Technologies
11.2022 - 09.2023Read More
Website Developer & QA Tester
Acuitti Life
07.2022 - 12.2022Read More
Fleet System Response Specialist
TaskUs
03.2022 - 09.2022Read More
Wayne State University
Bachelor of Science from Computer Science
Read More