Shawynae Loatman
Vineland,NJ
Summary
Analytical Employment Services Trainee/Claims Examiner accommodating individual skillful in creating customized plans for each client. Commended for effectively handling complex claims and rectifying discrepancies. Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
18
18
years of professional experience
Work History
ES Trainee/Claims Examiner
Appeal Tribunal
Vineland , NJ
10.2023 - Current
- Provided support to existing staff on various tasks and duties.
- Reviewed claims to ensure accuracy, resulting in multiple claim reductions.
- Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Performed clerical tasks by answering emails, ordering supplies and organizing and cleaning workplace.
- Attended training sessions and meetings to learn new information and develop personal skills.
Human Services Specialist
Cumberland County Division of Social Services
Vineland, NJ
07.2022 - Current
- Handled processing of client applications and followed confidentiality procedures to keep data safe
- Took part in staff trainings, workshops and meetings to build upon developed skills set and gain better understanding of tasks and responsibilities
- Interviewed clients in order to conduct needs assessments and determine eligibility for benefits
- Prepared documents necessary to initiate, continue and modify public assistance
- Processed benefit computations and under or overpayment adjustments.
Manager
Houston County Board Of Education
Perry, GA
02.2021 - 07.2021
- Assigned tasks to associates to fit skill levels and maximize team performance
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored staff performance and addressed issues
- Entered time and attendance logs in preparation for payroll
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Cottage Training Technician
Woodbine Developmental Center
Woodbine, NJ
06.2006 - 05.2020
- Performed assessments to determine individual limitations and strengths
- Connected individuals with relevant community resources and coordinated referrals
- Safeguarded patient privacy with strict adherence to HIPAA protocols
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs
- Guided clients through transition to independent living within community.
Education
Bachelor of Science in Business Administration And Management -
Wilmington University
New Castle, DE12.2021
MBA in Business Administration - Health Administration
Wilmington University
New Castle, DESkills
- Client support and assistance
- Well-trained in various software
- Schedule AT hearings
- Client meetings
- Creates AT dockets
- Validates incoming AT appeals with UI/TDI
- LOOPS and Salesforce proficient
- Good work ethic
- Reliable & trustworthy
- Effective customer communication
- Clerical Support
Timeline
ES Trainee/Claims Examiner
Appeal Tribunal
10.2023 - Current
Human Services Specialist
Cumberland County Division of Social Services
07.2022 - Current
Manager
Houston County Board Of Education
02.2021 - 07.2021
Cottage Training Technician
Woodbine Developmental Center
06.2006 - 05.2020
Bachelor of Science in Business Administration And Management -
Wilmington University
MBA in Business Administration - Health Administration
Wilmington University
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