Shay Ashcraft
Summary
Experienced in customer service and sales transactions, prioritizing effective communication to assist customers and resolve issues. With 25 years of healthcare experience in various settings including Nursing Homes, Hospice, Home Health, Assisted Living, Private Duty Care, Hospital Med Surg, and Emergency Department, possessing extensive knowledge in the healthcare industry. Also experienced in working with Alzheimer patients, developing a deep understanding of providing exceptional care. Known for hardworking nature, empathy, dependability, trustworthiness, and ability to be a valuable team player, dedicated to delivering the highest level of service.
Overview
10
10
years of professional experience
Work History
Sales Clerk
Marshallville Packing Co
07.2024 - Current
- Maintain a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Keep area clean and organized for efficient service.
- Assist customers by finding items quickly to boost store satisfaction rates.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
- Developed strong rapport with customers and created positive impression of business.
- Wrap, package and weigh deli and fresh meat case products. Waiting on customers as needed in Deli and front line.
Deputy Clerk
Holmes County License and Title Office
03.2022 - 09.2023
- Assist customers with licensing, registration, titles, answer phones, provide customer service, use of computers
- Handling money transactions
- Counting out cash and check drawer at end of business day.
- Maintained confidentiality by adhering to strict privacy guidelines when handling sensitive information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Provided exceptional customer service to the public, answering inquiries and directing individuals to appropriate resources.
- Reduced wait times at the counter by swiftly addressing walk-in requests from the public while maintaining a professional demeanor under pressure.
Ward Clerk/ Unit Assistant
Pomerene Hospital
08.2018 - 03.2022
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Documented latest information in computer system and printed paperwork.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Answered multi-line phone systems to manage incoming and outgoing calls for busy Emergency department.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
- Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
- Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
- Maintained patient confidentiality in line with HIPAA regulations.
- Maintained rapport with physicians, nurses and other healthcare personnel.
- Provided compassionate support to patients experiencing distress or anxiety related to their medical conditions or treatments.
- Provided patient care which consisted of taking vitals, personal care/bathing, oral care, assisted with feeding patients if needed, toileting, transfers.
- Phlebotomy, was cross trained in house to pick up and assist with lab draws.
Nurse Aide/ Assistant Manager
Greenridge Assisted Living
07.2015 - 08.2018
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with daily living activities for patients, ensuring optimal independence and quality of life.
- Tended to patients with diverse medical conditions, including dementia, Parkinson''s disease, and diabetes, adapting care approaches accordingly.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Scheduled and accompanied client to medical appointments.
- Promoted patient safety by closely monitoring vitals, reporting abnormal findings to nursing staff, and administering medications as directed.
- Promoted patient socialization, self-care and development by recognizing and using patient strengths to motivate patient.
- Maintained and organized patient rooms and communal spaces to minimize environmental and safety hazards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Provided compassionate end-of-life care for terminally ill patients while comforting grieving family members during difficult times.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Increased patient satisfaction by forming strong bonds and providing emotional support during challenging times.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
Education
High School Diploma -
West Holmes High School
Millersburg, Ohio01-1987
Skills
- Goal oriented
- Cash register operation
- Organization
- Healthcare experience
- Data entry
- Phlebotomy
- Home Health
- Vitals
- Computer
- Personal Care Assist
Timeline
Sales Clerk
Marshallville Packing Co
07.2024 - Current
Deputy Clerk
Holmes County License and Title Office
03.2022 - 09.2023
Ward Clerk/ Unit Assistant
Pomerene Hospital
08.2018 - 03.2022
Nurse Aide/ Assistant Manager
Greenridge Assisted Living
07.2015 - 08.2018
High School Diploma -
West Holmes High School
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