Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shay Burleson

Shay Burleson

Johnson City,TN

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling calls quickly and efficiently. I am a highly motivated employee with a desire to take on new challenges. I have a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I am known for having great organizational skills and gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Citibank
Johnson City, TN
10.2021 - Current
  • Assisted customers with account information, billing, disputes, payment hierarchy and technical support.
  • Performed administrative tasks such as collecting data, updating databases and generating reports.
  • Implemented innovative methods for streamlining the customer service experience.
  • Lead a dispute project by listening to calls, notating, giving feedback, pass/fails.
  • Assisted in training a group of 18 Newly Hired employees by teaching the ins and outs of the company, policy and procedures, best practices, and acted as a Unit Manager for 4 months.

Registered Nurse, Medical-Surgical Unit

Mission Hospital
Asheville, North Carolina
06.2018 - 10.2021
  • Maintained accurate documentation of patient information in electronic medical records system.
  • Collaborated with interdisciplinary team members to develop individualized patient plans of care.
  • Utilized evidence based practice guidelines when making decisions regarding patient care needs.
  • Administered prescribed medications and treatments in accordance with approved nursing techniques.
  • Developed positive relationships with patients to ensure quality holistic care was provided throughout the hospital stay.
  • Participated actively in unit meetings to discuss clinical issues related to patient outcomes, care plans, staffing concerns.

Certified Nursing Assistant

Madison Health & Rehabilitation Center
Mars Hill, North Carolina
09.2016 - 06.2018
  • Collected specimens for testing purposes upon request from physicians or nurses.
  • Observed patients for any changes in their physical or mental condition.
  • Reported changes in patient condition to registered nurse or physician.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.

Education

Associate of Science - Nursing

Asheville Buncombe Technical Community College
Asheville, NC
05-2019

Skills

  • Data Entry
  • Appointment Scheduling
  • Presentations to large groups
  • Risk assessment for the bank
  • Assist senior leadership with daily tasks
  • Train and express ethical behavior
  • project assistance/management
  • Proficency in Word, Excel, Office, and PowerPoint
  • Branded/Retail Services for Home Depot Consumer Credit Card
  • Team management

Timeline

Customer Service Representative

Citibank
10.2021 - Current

Registered Nurse, Medical-Surgical Unit

Mission Hospital
06.2018 - 10.2021

Certified Nursing Assistant

Madison Health & Rehabilitation Center
09.2016 - 06.2018

Associate of Science - Nursing

Asheville Buncombe Technical Community College
Shay Burleson