Shay Duncan
Forsyth,GA
Summary
Customer Account Manager with a strong focus on client engagement and data analysis. Demonstrates the ability to improve collaboration, drive cost savings, and ensure compliance in healthcare environments.
Overview
23
23
years of professional experience
Work History
Customer Account Manager
Distribution Cooperative, Inc
McDonough, Georgia
08.2018 - Current
- Develop strategies for client engagement and satisfaction which lead to improved cost savings and sales growth.
- Cultivate strong relationships with hospital leaders and teams enhancing collaboration and addressing needs effectively.
- Coordinate initiatives across departments internally to address hospital concerns effectively.
- Analyze data to identify opportunities for hospital savings, utilization improvements, and ensuring contract compliance.
- Provide product knowledge and support to facilitate informed decision-making.
Clinical Project Manager
Distribution Cooperative, Inc
McDonough, Georgia
01.2018 - 08.2018
- Customized VAT project timelines to standardize processes and enhance product savings.
- Coordinated cross-functional teams to align efforts and improve communication.
- Facilitated meetings to track project progress and address challenges effectively.
Clinical Resource Manager, Supply Chain
Piedmont Healthcare Corporate
Atlanta, Georgia
06.2015 - 12.2017
- Analyzed new items and led VAT teams to implement cost-saving processes, enhancing resource allocation.
- Ensured compliance and accurate pricing by collaborating with contracts team.
- Collaborated with data analysts to complete analytics, informing strategic decisions and optimizing operations.
- Facilitated onboarding for new hospitals, standardizing product offerings to ensure consistency and efficiency.
Staff RN/Charge Nurse/Clinical Supervisor
Piedmont Atlanta Hospital
Atlanta, Georgia
07.2003 - 06.2015
- Coordinated post-operative care for patients in step-down unit, ensuring optimal recovery and transition.
- Collaborated with physicians and interdisciplinary team to develop and implement comprehensive care plans, enhancing patient outcomes.
- Managed patient flow, assisted in emergencies, and mentored staff as charge nurse.
- Supervised 42-bed cardiac step-down unit and cardiac observation unit, overseeing staff and patient care operations.
Education
Bachelor of Science - Nursing
Clayton State University
Morrow, GA06-2003
Skills
- Customer relationship management
- Data analysis
- Client engagement
- Product knowledge
- Cross-functional collaboration
- Problem solving
- Communication skills
- Nursing and supply chain expertise
Timeline
Customer Account Manager
Distribution Cooperative, Inc
08.2018 - Current
Clinical Project Manager
Distribution Cooperative, Inc
01.2018 - 08.2018
Clinical Resource Manager, Supply Chain
Piedmont Healthcare Corporate
06.2015 - 12.2017
Staff RN/Charge Nurse/Clinical Supervisor
Piedmont Atlanta Hospital
07.2003 - 06.2015
Bachelor of Science - Nursing
Clayton State University