Overview
Work History
Education
Skills
Websites
Certification
Volunteer Experience
Timeline
Generic
Shay Filzen

Shay Filzen

Greater Phoenix area,AZ

Overview

5
5
years of professional experience
1
1
Certification

Work History

Account Manager

Brand Drivers
Gilbert, AZ
05.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

Team Member

Chick-fil-a
Apple Valley, MN
05.2022 - 01.2023
  • Worked in multiple different positions and ensured great customer service

Lift Operator

Breckenridge Ski Resort
Breckenridge, CO
05.2021 - 08.2021
  • Oversaw and controlled the lifts and assisted guests visiting the resort

Hostess

The Canteen
Breckenridge, CO
05.2021 - 08.2021
  • Worked to create a great experience for everyone that came through the door
  • Assisted with cleaning and preparing tables for guests

Lifeguard/Swim Instructor

YMCA of the Rockies
Granby, CO
08.2019 - 03.2020
  • Patrolled and created a safe and friendly environment for guests
  • Taught a wide variety of ages basic swimming techniques

Education

Bachelor of Arts - Communications

Grand Canyon University
Phoenix, AZ
04.2023

Skills

  • Problem solving
  • Communication skills
  • Leadership skills
  • Teamwork skills
  • Interpersonal skills
  • Learning/adaptability skills
  • Self-management skills
  • Organizational skills
  • Computer skills

Certification

  • CPR
  • First Aid
  • AED

Volunteer Experience

Whispers of Hope, Faribault, MN, Assisted with cleaning, maintaining and caring for the property as well as the diverse property animals.

Timeline

Account Manager

Brand Drivers
05.2023 - Current

Team Member

Chick-fil-a
05.2022 - 01.2023

Lift Operator

Breckenridge Ski Resort
05.2021 - 08.2021

Hostess

The Canteen
05.2021 - 08.2021

Lifeguard/Swim Instructor

YMCA of the Rockies
08.2019 - 03.2020

Bachelor of Arts - Communications

Grand Canyon University
  • CPR
  • First Aid
  • AED
Shay Filzen