Shay Orabi
Shorewood Hills,WI
Overview
12
12
years of professional experience
1
1
Certification
Work History
Independent Personal Shopper
Independent Personal Shopper
Madison, WI
05.2016 - Current
- Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service
- Working closely with customers to learn more about them and what they are looking for in their personal shopper
- Supporting customers with placing orders and making payments via the phone, online, or in person
- Taking time to research and explore new stores to find exactly what my customer is looking for
- Responding promptly and effectively to customers' complaints and requests
- Assisting with order collection, packaging, loading, and payment, where required
- Collaborating with store departments to ensure efficient service delivery
Bartender/Server
Boulder Brewpub
Madison, WI
05.2021 - 06.2022
- Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
- Interact with customers, take orders and serve snacks and drinks
- Assess customers' needs and preferences and make recommendations
- Mix ingredients to prepare cocktails
- Plan and present bar menu
- Check customers' identification and confirm it meets legal drinking age
- Restock and replenish bar inventory and supplies
- Stay guest focused and nurture an excellent guest experience
- Comply with all food and beverage regulations
- Assist with restaurant event planning
Senior Customer Service Representative
Amazon.com (ShopBop)
Madison, WI
01.2016 - 01.2021
- Provide guidance through the online ordering process
- Utilize a variety of software programs to resolve customer inquiries
- Reply to preorder questions about fit, fashion trends/style, product availability, and promotions via phone, email, and online chat
- Provide guidance through the online ordering process
- Address and resolve post-order questions regarding shipping, billing, and delivery
- Utilize a variety of software programs to resolve customer inquiries
- Work with external shipping contractors to assist customers with both domestic and international issues
Pre-Kindergarten Teacher
Bright Child Learning Center
Fitchburg, WI
01.2013 - 01.2016
- Teaching children about core concepts, such as numbers, letters, shapes, and colors
- Using creative, hands-on methods of learning, such as artistic expression, free play, and storytelling
- Planning a curriculum that addresses early childhood education requirements
- Encouraging and monitoring social interactions between children
- Instilling a sense of respect and discipline, so that children work effectively in a classroom setting
- Supervising children outside of class time, such as during lunch, out on the playground, or on field trips
- Making sure that the classroom is clean, safe, and well-organized
- Setting up the materials and workspaces required for class activities
- Communicating with parents to learn more about each child's life outside the classroom
- Creating reports to inform parents about their children's progress at school
Education
Bachelor of Arts - marketing
SCHOOL OF THE ART INSTITUTE OF CHICAGO
Chicago, IL05.2014
Skills
- Microsoft Office (Word, Excel, and Outlook)
- Sales
- Customer Experience
- Time Management
- Data Entry
- POS operation
- Training and Development
- Fashion merchandising
- Classroom Experience
- Early Childhood Education
- Experience with Children
- Classroom Management
- Teaching
- Event Planning
- Childcare
- Live Chat
- Leadership
- Customer service
- English
- Computer skills
- Communication skills
- Retail sales
- Cash register
- Marketing
- Research
- Front desk
- Merchandising
- Serving
- Events management
Certification
- CPR, 01/13, Present
- Bartender License
- First Aid Certification
Timeline
Bartender/Server
Boulder Brewpub
05.2021 - 06.2022
Independent Personal Shopper
Independent Personal Shopper
05.2016 - Current
Senior Customer Service Representative
Amazon.com (ShopBop)
01.2016 - 01.2021
Pre-Kindergarten Teacher
Bright Child Learning Center
01.2013 - 01.2016
Bachelor of Arts - marketing
SCHOOL OF THE ART INSTITUTE OF CHICAGO