Cynthia Jackson
Alexandria,VA
Summary
Diligent and organized professional with extensive experience in administrative support and customer service. Proven ability to manage high volumes of incoming mail, prepare documents for scanning, operate office equipment, and maintain accurate records. Possesses strong clerical skills, proficiency in Microsoft Office Suite, and excellent attention to detail. Adept at handling inquiries, processing information efficiently, and ensuring data integrity.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Independent Personal Shopper
Independent Personal Shopper
Stafford
04.2024 - Current
- Delivered customer-centric support during shopping, purchasing, and delivery processes, enhancing overall experience.
- Utilized the Instacart mobile application to fulfill orders, recommend substitutions, and communicate effectively with online customers.
- Consistently achieved deadlines and quality objectives for accuracy and timeliness.
- Built positive rapport with grocery store staff through professionalism and attentiveness, facilitating smoother transactions.
- Ensured customer satisfaction through attentive and friendly interactions. with a friendly demeanor and direct eye contact.
Class Assistant
Francis C Hammond Middle School
Alexandria
02.2023 - 04.2024
- Supervised students across classroom, hallways, lunch, recess, specials, and arrival/dismissal periods to ensure safety and engagement.
- Assisted in maintaining order and discipline by managing student behavior and fostering a positive learning environment.
- Performed administrative and non-instructional duties to ensure implementation and adherence to all safety protocols and procedures.
Administrative Assistant
Asset Management Consultants
Nokesville
09.2022 - 12.2022
- Supported program management for logistics and funding services through enterprise data collection, system development, performance management, community outreach, analysis, reporting, and strategic planning.
- Managed general office administration, including filing, faxing, scheduling, responding to emails, answering multiple phone lines, and performing data entry using the Microsoft Office Suite.
Customer Service Agent
The Bowen Group
Remote
03.2022 - 09.2022
- Assisted customers with Department of Veterans Affairs inquiries, providing directory assistance, answering questions, scheduling appointments, and clarifying complex or vague requests for VA services and information.
- Adhered to company policies and scripts to consistently meet call time and quality standards.
Child & Youth Program Assistant
Markham School Age Center
Fort Belvoir
09.2020 - 02.2021
- Developed and conducted age-appropriate activities to support students' physical, social, emotional, and cognitive development.
- Led circle time sessions for children, encouraging participation and social interaction, free play, outside play, and various learning and developmental activities.
Assistant Manager
Planet Fitness
Alexandria
01.2011 - 01.2015
- Oversaw front desk operations and managed inbound calls to enhance customer service experience.
- Maintained accurate and up-to-date human resource files, records, and documentation for each employee.
- Conducted interviews and referred qualified candidates to management for further consideration.
- Established administrative operations procedures to streamline tracking of staff's daily tasks.
- Sold and served refreshments to customers, managed inventory levels throughout business hours, and restocked supplies in both employee and customer areas.
- Cross-trained new employees on rules, procedures, and job responsibilities to ensure smooth onboarding.
- Addressed customer needs by providing information and answering questions regarding the facility and its promotions.
Education
High School Diploma - business
Hayfield Secondary School
AlexandriaSkills
- Phone communication
- Microsoft Suite programs
- Clerical support
- Hospitality
- Attention to detail
- Customer communication
- Retail sales transactions
- Customer support
- English proficiency
- Document handling
- Administrative support
Certification
CPR Certification, 09/01/21
Timeline
Independent Personal Shopper
Independent Personal Shopper
04.2024 - Current
Class Assistant
Francis C Hammond Middle School
02.2023 - 04.2024
Administrative Assistant
Asset Management Consultants
09.2022 - 12.2022
Customer Service Agent
The Bowen Group
03.2022 - 09.2022
Child & Youth Program Assistant
Markham School Age Center
09.2020 - 02.2021
Assistant Manager
Planet Fitness
01.2011 - 01.2015
High School Diploma - business
Hayfield Secondary School