Shay Peek
Milton,FL
Summary
Dynamic operations supervisor with a proven track record at Student Transportation of America, excelling in team building and problem-solving. Recognized for enhancing customer satisfaction and mentoring staff, while implementing safety protocols that improved workplace compliance. Committed to fostering a collaborative environment and optimizing operational efficiency.
Overview
20
20
years of professional experience
Work History
Milton\North End Operation Supervisor
Student Transportation of America, STA
05.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Operation Supervisor (Southend)
Student Transportation of America, STA
05.2018 - 06.2023
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Driver Supervisor
Durham School Bus Services
06.2013 - 05.2018
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Worked closely with Human Resources to address employee concerns, such as pay discrepancies or workplace conflicts, in an efficient and timely manner.
- Managed driver schedules to accommodate changing demands, optimizing resources while maintaining customer satisfaction.
- Provided ongoing support to drivers throughout their employment journey, including orientation training sessions to new hires or refresher courses as needed.
Bus Driver
Laidlaw
08.2005 - 05.2013
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus in alignment with company safety, DOT, and local traffic standards and regulations.
Education
Pace High School
Pace FL04-2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Team building
- Operations management
- Problem-solving
- Time management
- Professionalism
- Self motivation
Timeline
Milton\North End Operation Supervisor
Student Transportation of America, STA
05.2023 - Current
Operation Supervisor (Southend)
Student Transportation of America, STA
05.2018 - 06.2023
Driver Supervisor
Durham School Bus Services
06.2013 - 05.2018
Bus Driver
Laidlaw
08.2005 - 05.2013
Pace High School
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