Shaycurtisia Tisdell
Lakeland
Summary
Results-oriented, dedicated customer service representative with extensive industry experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Post Sales Customer Service
VXI- Apple
04.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Product Expert
Concentrix
12.2024 - 04.2025
- Coordinated efforts with other departments such as engineering and design for seamless execution of product launches and updates.
- Enhanced product usability by identifying and addressing customer needs through extensive research and analysis.
- Maximized profitability by negotiating favorable contracts with suppliers, reducing production costs without sacrificing quality.
- Boosted sales growth by proactively identifying opportunities for upselling and cross-selling within existing accounts.
- Increased customer satisfaction with innovative solutions to complex product issues, leading to higher retention rates.
- Product support with Turbo Tax guiding each customer along to successfully complete their tax return while answering and researching any Questions or concerns to provide exceptional service for each customer.
Customer Service Representative
GetixHealth
Lakeland
02.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Customer Service Manager
Roses, Variety Wholesalers
Ocala
02.2023 - 12.2023
- Managed customer inquiries through phone and email communication.
- Trained new staff on customer service protocols and best practices.
- Developed and implemented effective resolution strategies for customer issues.
- Oversaw daily operations of the customer service department to ensure efficiency.
- Monitored team performance to ensure adherence to company standards.
- Provided exceptional customer service to ensure customer satisfaction.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Customer Service Representative
Intralot USA
Duluth
04.2022 - 04.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Provided support using CRM software to track customer interactions.
- Collaborated with team members to improve service processes and protocols.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Driver Sales Representative
Peloton Interactive Inc.
Miami
11.2018 - 02.2022
- Delivered products to customers in a timely and efficient manner.
- Managed inventory levels and maintained accurate stock records.
- Established strong relationships with clients to enhance customer satisfaction.
- Conducted vehicle inspections and ensured compliance with safety regulations.
- Collaborated with logistics team to optimize delivery routes and schedules.
- Provided product demonstrations to customers during deliveries.
- Assisted in training new drivers on company policies and procedures.
- Verified accuracy of orders prior to delivering them to customers.
- Maintained cleanliness of vehicle interior and exterior.
- Maintained accurate records of deliveries, including invoices, payments and inventory.
- Adhered to all safety regulations while driving and loading and unloading products.
- Inspected cargo prior to loading onto delivery vehicle for proper securing according to company standards.
- Provided excellent customer service by responding promptly to customer inquiries.
- Used GPS navigation systems effectively while navigating unfamiliar routes.
- Participated in driver safety meetings and training sessions.
Education
Bachelor of Science - Accounting
Strayer University
Tampa, FloridaAssociate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FLCertificate - Medical Assistant
Fortis Institute
Mulberry, FLHigh School Diploma -
Lakeland High School
Lakeland, FLSkills
- Telephone Skills
- Telecommunication
- Premier customer service
- Driving
- Computer skills
- Phone equites
- Customer Consulting
- Medical Terminology Knowledge
- Call Volume and Quality Metrics
- Valid Driver's License
- Handling Escalations
- Work from home experience
- Took payments for medical billing
- Post sales
- Data entry
- Remote office availability
- Dependable and responsible
- Verbal communication
Certification
Medical Assistant
Timeline
Post Sales Customer Service
VXI- Apple
04.2025 - Current
Product Expert
Concentrix
12.2024 - 04.2025
Customer Service Representative
GetixHealth
02.2024 - 12.2024
Customer Service Manager
Roses, Variety Wholesalers
02.2023 - 12.2023
Customer Service Representative
Intralot USA
04.2022 - 04.2023
Driver Sales Representative
Peloton Interactive Inc.
11.2018 - 02.2022
Bachelor of Science - Accounting
Strayer University
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Certificate - Medical Assistant
Fortis Institute
High School Diploma -
Lakeland High School