Shay Wynn
Locust Grove,GA
Summary
Dynamic Patient Care Coordinator with extensive experience at Emory University Hospital Midtown, excelling in patient intake and scheduling. Proven ability to ensure compliance with regulations while maintaining effective communication. Skilled in documentation preparation and insurance verification, delivering exceptional service and enhancing patient satisfaction.
Overview
16
16
years of professional experience
Work History
Patient Care Coordinator
Emory University Hospital Midtown
Atlanta, USA
11.2016 - Current
- Schedule tests or procedures for patients, such as lab work imaging, MRI, MRA, CTA or x-rays, based on physician orders.
- Arranged hospital admissions for patients to facilitate timely care.
- Completed insurance claim forms accurately for timely processing.
- Obtain pre-authorizations and pre-certifications for various imaging testing
- Obtain and copy, to appropriate parties, results of laboratory tests and scans
- Liaised with external stakeholders to provide excellent customer service, representing the organization and ensuring clear communication.
- Arranges and schedules appointments and regular or intermittent meetings for one or more managers, prepares daily schedules, prioritizes requests for meetings, and makes and confirms travel arrangements.
- Create weekly Interventional Cardiology for the Doctor of the day calendar for physicians
- Created monthly calendars for interventional cardiology attendings and fellows to streamline scheduling and improve communication.
- Compiled monthly Leader Huddle calendar for cardiology administrators.
- Maintain medical records, technical library, or correspondence files.
- Retrieves appropriate information upon request for internal and external use.
- Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
- Prepare documentation for contracts, transactions, or regulatory compliance.
Front Desk/Medical Assistant
Women for Women Holistic Gynecology
Atlanta, USA
05.2010 - 11.2016
- Accompanied physician into patient examination room to transcribe history and physical exam, documenting physician's encounter with patient and others present.
- Reviewed lab, X-ray, and other patient evaluation data, transcribing results into patient charts to ensure complete workup for informed treatment decisions.
- Transcribe patient orders including laboratory tests, radiology tests, medications, etc.
- List all proper diagnoses and symptoms as well as follow up instructions and prescriptions as dictated by the physician.
- Document any procedures performed by the physician.
- Recording physician-dictated diagnoses, prescriptions, and instructions for patient discharge and follow-up.
- Recording a provider’s consultations with other healthcare professionals, patients, and family members.
- Answered phone, maintaining polite and consistent phone manner using proper telephone etiquette to enhance patient communication.
Education
Some College (No Degree) - Healthcare
Everest Institute
Atlanta, CASkills
- Patient intake procedures
- Scheduling of patients
- Verification of insurance
- Precertification
- Compliance with regulations
- Preparation of documentation
- Record management in healthcare
- Effective healthcare communication
References
Available upon request
Qualifications Summary
- Sixteen years of clinical patient care experience
- Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks.
- Dedicated and focused: able to prioritize and complete multiple tasks and follow through to achieve project goals.
- Apart of the Shared Governance Program
- Lean Improvement Program
- Epic Super user
Timeline
Patient Care Coordinator
Emory University Hospital Midtown
11.2016 - Current
Front Desk/Medical Assistant
Women for Women Holistic Gynecology
05.2010 - 11.2016
Some College (No Degree) - Healthcare
Everest Institute