Shayan Surya

AFINITI AI model understand patterns of human behavior and you can predict how people will get along

• Managed detection to resolution of issues for high-revenue clients, including UHG, SKY, and Verizon.
• Conducted thorough root cause analyses and documented findings to prevent future incidents.
• Created SOPs to enhance production monitoring for support teams.
• Collaborated with various teams to facilitate smooth deployments for new clients.
• I developed a monitoring dashboard that consolidates all relevant details for easy detection of runtime issues
• Boosted team productivity by providing comprehensive training on new technologies and best practices.

• Redesigned, coded, and modified websites to meet client specifications, focusing on both layout and functionality.
• Collaborated with team members to achieve project targets, reporting directly to senior management.
• Created comprehensive documentation, user manuals, and test cases for all projects, along with reports and client-side queries.