Shayana Philemond
Miami,FL
Summary
I’m not here to say all the perfect things; I’m here because I care about people, and I know how to show up when it matters. After years of leading, multitasking, and holding it together in fast-paced environments, I’m ready to take what I’ve learned and bring it into healthcare. I may not have a title yet, but I have the work ethic, the emotional strength, and the willingness to learn everything I need. I want to be the person patients feel safe with, someone who listens, follows through, and treats people like they matter, because they do.
I may not be certified, but I'm hoping to be given the opportunity to grow from the ground up, to be trained hands-on, earn my place, and continue building a meaningful career in healthcare. I want to become a nurse who didn't just enter the field with a degree, but with lived experience, humility, and a willingness to do the work others overlook. My goal is to be the kind of nurse who does anything and everything, the one who shows up, supports the team, and makes patients truly seen and cared for.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front-End Manager
Milam’s Market
Miami, FL
01.2017 - 01.2025
- Supervised daily front-end operations in a high-volume retail environment, ensuring excellent customer service and smooth transactional flow
- Led and coached a diverse team of cashiers and front-line staff, fostering high morale, accountability, and professional growth
- Handled customer inquiries, complaints, and escalations with calm, solution-focused communication under pressure
- Managed schedules, register audits, cash handling, and administrative tasks to support operational efficiency
- Responded quickly to staffing challenges, technical issues, and customer concerns, ensuring minimal disruption to service
- Balanced multiple responsibilities with adaptability, maintaining a positive and organized environment during peak business hours
Front Desk Receptionist
Hartford Urgent Care
Stanford, Connecticut
01.2019 - 01.2020
- Greeted and checked in patients in a fast-paced urgent care environment, ensuring a welcoming and efficient experience
- Verified insurance, collected co-pays, and managed patient intake forms with accuracy and confidentiality
- Answered multi-line phones, scheduled appointments, and relayed messages between patients and medical staff
- Maintained up-to-date patient records and ensured compliance with HIPAA regulations
- Supported clinical staff by coordinating patient flow, preparing charts, and confirming follow-up care instructions
- Handled sensitive situations with professionalism, empathy, and discretion to reduce patient stress and support overall care delivery
Education
ASN - Nursing
Miami Dade Medical College
Miami, FL08-2026
Alonzo Tracy Mourning Senior High
01.2018
Skills
- Management
- Problem solving
- Communication Skills
- Leadership
- Phone etiquette
- Organizational Skills
- English – bilingual (also in the process of learning Spanish)
- Customer Service
- CPR training
- Fast, accurate decision-making
- Multitasking in high-volume environments
- Eager to learn and take initiative
- Detail-oriented and dependable
- Excellent time management
- Flexible and adaptable to change
- Positive attitude and strong work ethic
- Active listening and emotional support
- Conflict resolution and de-escalation
- Experience working with diverse populations
- Bedside manners and patient comfort
- Calm under pressure in high stress situations
- Adapting to difficult or strong personalities with professionalism
Certification
- BLS will be obtained July 2nd, 2025
Languages
English
Full Professional
Spanish
Limited
Timeline
Front Desk Receptionist
Hartford Urgent Care
01.2019 - 01.2020
Front-End Manager
Milam’s Market
01.2017 - 01.2025
ASN - Nursing
Miami Dade Medical College
Alonzo Tracy Mourning Senior High
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