Shay'Anna John
Delbarton
Summary
Customer-focused professional with extensive experience in fast-paced retail environments. Skilled in upselling, payment processing, and inventory management, driving sales through strategic product displays. Dedicated to fostering positive customer experiences and collaborating effectively within teams.
Overview
6
6
years of professional experience
Work History
Cashier
Gas Station
02.2024 - 09.2026
- Guided customers through product inquiries and store navigation to enhance shopping experience.
- Accepted cash and credit card payments, issued receipts and provided change.
- Processed customer transactions efficiently at checkout stations.
- Maintained accurate cash drawer balance during shifts.
- Greeted customers and answered any questions they had about the store's products and services.
- Coordinated setup of product displays for promotional events to attract customer attention.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Delivery Driver
Spark
05.2026 - 06.2026
- Delivered packages promptly and efficiently across assigned routes.
- Transported and safely delivered items to prevent damage or loss.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Navigated routes using map programs and GPS systems to optimize delivery efficiency.
- Communicated with dispatch regarding delivery status and route changes.
- Followed traffic laws to ensure safe driving practices on the road.
- Maintained vehicle cleanliness and conducted routine maintenance checks to ensure reliable performance.
- Assisted customers with inquiries and confirmed deliveries to enhance service satisfaction.
Cashier
Lowe's
Logan
08.2025 - 10.2025
- Scanned items quickly to ensure prompt service for customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Assisted customers with product inquiries and store navigation.
- Addressed customer inquiries about store policies and procedures to ensure clarity and satisfaction.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Utilized suggestive selling techniques to increase add-on sales.
- Maintained records of purchases and organized checkout area.
- Executed tasks assigned by management to enhance operational efficiency.
- Followed company security procedures for handling large sums of money.
Seasonal Worker
Lowe's
Logan
06.2025 - 08.2025
- Provided excellent customer service at all times.
- Guided customers in product selection and addressed inquiries to enhance their shopping experience.
- Identified needs of customers promptly and efficiently.
- Maintained clean and safe work environment throughout store.
- Supported special promotions by setting up displays effectively.
- Organized merchandise on shelves for optimal visibility.
- Communicated effectively with other staff members about customer needs.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated time management to consistently meet task deadlines and maintain workflow.
- Followed safety protocols while handling tools and equipment.
- Gathered plants for transplanting and display and transplanted or potted and labeled.
- Fed and watered livestock, ensuring their health and well-being.
- Proposed innovative ideas and solutions that improved team collaboration and achieved goals.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Team Member
Arby's
02.2021 - 12.2021
- Provided exceptional customer service during high-volume meal periods.
- Collaborated with diverse coworkers to achieve team goals and resolve product and service issues.
- Proposed innovative ideas and solutions that improved team performance and outcomes.
- Assisted team members with production tasks and workflow management.
- Trained new workers on operational procedures and safe equipment usage.
- Operated machinery to assemble products efficiently and accurately.
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Established professional working relationships with staff from various levels.
Customer Service Representative
Amazon
Lenore
10.2020 - 01.2021
- Investigated customer needs to communicate accurate stock availability. Utilized all available resources to locate requested items for customers. Addressed issues caused by misplaced products to enhance inventory accuracy. Ensured comprehensive understanding of product options to assist customers effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Cultivated positive relationships with customers to foster loyalty and encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Investigated customer needs to communicate accurate stock availability.Utilized all available resources to locate requested items for customers.Addressed issues caused by misplaced products to enhance inventory accuracy.Ensured comprehensive understanding of product options to assist customers effectively.
Education
High School Diploma -
Penn Foster Career School
01-2020
Tug Valley Highschool
Skills
- Payment processing
- Cash handling
- Cash management
- Checkout efficiency
- Order verification
- Inventory management
- Product display and merchandising
- Sales strategy
- Sales forecasting
- Product recommendations
- Customer service and support
- Customer engagement
- Team collaboration
- Multitasking ability
- Time management
- Professional attitude
- Upselling techniques
- Tech Savvy
- Customer Retention
Affiliations
- Volunteer work
Education and Training
other,other
References
References available upon request.
Timeline
Delivery Driver
Spark
05.2026 - 06.2026
Cashier
Lowe's
08.2025 - 10.2025
Seasonal Worker
Lowe's
06.2025 - 08.2025
Cashier
Gas Station
02.2024 - 09.2026
Team Member
Arby's
02.2021 - 12.2021
Customer Service Representative
Amazon
10.2020 - 01.2021
Tug Valley Highschool
High School Diploma -
Penn Foster Career School