Shayanne Silva
Lincoln,RI
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Fitness Consultant
The Edge fitness Clubs
Attleboro , MA
2023.06 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained cleanliness and sanitation standards for all equipment and workspace.
- Prepared shakes according to customer specifications.
- Provided friendly customer service while taking orders at the counter.
Associate Cashier
Marshalls TJX Companies
Lincoln , Rhode Island
2022.12 - 2023.07
- Processed payments by accepting cash, credit cards, and checks.
- Stocked shelves with merchandise when needed.
- Handled returns, refunds, or exchanges as necessary per company policy.
Salon Receptionist
Brazilian Hair Design
Pawtucket , Rhode Island
2021.07 - 2022.08
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Processed payments for services rendered.
- Ensured all areas of the salon were clean and organized at all times.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
Education
High School Diploma -
Lincoln Senior High School
Lincoln, RI2022-06
Skills
- Scheduling appointments
- Organization skills
- Positive and professional
- POS Systems
- Customer service excellence
- Cash Management
Accomplishments
- 1st Honors
- Dean's List
Languages
English
Professional
Portuguese
Limited
Spanish
Limited
Creole (Cape Verde)
Professional
References
References available upon request.
Timeline
Fitness Consultant
The Edge fitness Clubs
2023.06 - Current
Associate Cashier
Marshalls TJX Companies
2022.12 - 2023.07
Salon Receptionist
Brazilian Hair Design
2021.07 - 2022.08
High School Diploma -
Lincoln Senior High School
Similar Profiles
Julianna JaffeJulianna Jaffe
Fitness Consultant at The Edge Fitness ClubsFitness Consultant at The Edge Fitness Clubs
Kimberly ShepardKimberly Shepard
Membership Advisor at The Edge fitness ClubsMembership Advisor at The Edge fitness Clubs
Brian ZerrBrian Zerr
Personal Trainer at The Edge fitness ClubsPersonal Trainer at The Edge fitness Clubs