Shayanne Silva
Lincoln,RI
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
Work History
Fitness Consultant
The Edge fitness Clubs
Attleboro, MA
06.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Maintained cleanliness and sanitation standards for all equipment and workspace.
- Prepared shakes according to customer specifications.
- Provided friendly customer service while taking orders at the counter.
Associate Cashier
Marshalls TJX Companies
Lincoln, Rhode Island
12.2022 - 07.2023
- Processed payments by accepting cash, credit cards, and checks.
- Stocked shelves with merchandise when needed.
- Handled returns, refunds, or exchanges as necessary per company policy.
Salon Receptionist
Brazilian Hair Design
Pawtucket, Rhode Island
07.2021 - 08.2022
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Processed payments for services rendered.
- Ensured all areas of the salon were clean and organized at all times.
- Conducted cash handling procedures such as accepting payment from clients, processing credit cards transactions or issuing refunds as necessary.
Education
High School Diploma -
Lincoln Senior High School
Lincoln, RI06-2022
Skills
- Scheduling appointments
- Organization skills
- Positive and professional
- POS Systems
- Customer service excellence
- Cash Management
Accomplishments
- 1st Honors
- Dean's List
Languages
English
Professional
Portuguese
Limited
Spanish
Limited
Creole (Cape Verde)
Professional
References
References available upon request.
Timeline
Fitness Consultant
The Edge fitness Clubs
06.2023 - Current
Associate Cashier
Marshalls TJX Companies
12.2022 - 07.2023
Salon Receptionist
Brazilian Hair Design
07.2021 - 08.2022
High School Diploma -
Lincoln Senior High School
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