Shaye Cox
South Elgin,IL
Summary
Dedicated Psychology major with a strong aspiration to become an Occupational Therapist. Currently pursuing a bachelor's degree with a focused plan to advance to graduate school for a master's in Occupational Therapy. Committed to making a significant and positive impact on the lives of others through dedicated professional development and compassionate care.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
US Lift Warehouse & Equipment Inc.
07.2020 - 12.2023
- Produced 75-100 invoices each month
- Learned proficiency in QuickBooks & Microsoft Word and utilized them for organizational purposes
- Corrected and resolved errors worth of five months made by the previous accountant
- Posted monthly journal entries and analyzed balance sheets
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries
Restaurant Hostess
The Patten House
09.2019 - 03.2020
- Provided training for three hostesses, ensuring a comprehensive understanding of job expectations to effectively meet customer satisfaction standards
- Supported team members by clearing tables and assisting servers in delivering food to customers' tables
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
Education
Bachelor of Arts - Psychology
Colorado State University
Fort Collins, CO05.2025
Associate of Arts -
Elgin Community College
Elgin, IL12.2023
Skills
- Communication
- Customer service
- Time Management
- Teamwork
relevant personal experience
Personal Caretaker, 2023-2024,
- Personal experience in assisting a person with a TBI in all forms of therapy, including OT, PT and Speech therapy
- Observed and attended 150+ therapy sessions
- Assist with all activities of daily living (ADL’s), including eating, dressing, personal hygiene, and ambulating
- Practice therapy skills at home while balancing having fun and increasing quality of life
Timeline
Customer Service Representative
US Lift Warehouse & Equipment Inc.
07.2020 - 12.2023
Restaurant Hostess
The Patten House
09.2019 - 03.2020
Bachelor of Arts - Psychology
Colorado State University
Associate of Arts -
Elgin Community College
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