Shayelee Johnson
Taunton,MA
Summary
Dynamic support professional with a proven track record at Father Bill's & Mainspring Inc., excelling in client assistance and documentation. Skilled in active listening and time management, I foster relationships that enhance service delivery and promote client independence. Committed to improving operational efficiency and client well-being through collaborative teamwork.
Overview
15
15
years of professional experience
Work History
Support Staff
Father Bill's & Mainspring Inc. and Affiliates
02.2025 - Current
- Provided compassionate assistance to individuals in need, fostering a supportive environment.
- Maintained accurate records of client interactions and services provided for reporting purposes.
- Collaborated with team members to streamline daily operations and improve service delivery.
- Assisted clients with accessing resources, ensuring their needs were addressed effectively.
- Assist in intakes and communication with clients
Retail Manager
Dollar Tree
07.2014 - 03.2025
- Supervised daily store operations to ensure compliance with company policies and standards.
- Managed inventory levels, minimizing stock discrepancies through effective ordering processes.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Developed promotional displays to enhance product visibility and drive sales performance.
PCA
Care Links
05.2011 - 07.2014
- Assisted clients with daily living activities, promoting independence and dignity.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Implemented care plans tailored to individual needs, enhancing overall well-being.
- Collaborated with multidisciplinary teams to ensure comprehensive client support and safety.
CNA
West Acres Nursing Home
04.2011 - 05.2012
- Provided compassionate patient care, ensuring comfort and safety for residents.
- Assisted with daily living activities, promoting independence and dignity among residents.
- Monitored vital signs and reported changes to nursing staff for timely intervention.
- Maintained accurate patient records, enhancing communication within care teams.
Education
High School Diploma - Nursing Administration
Brockton High School
Brockton, MA06.2008
Skills
- Telephone assistance
- Support services
- Client transportation
- Office equipment maintenance
- Documentation and reporting
- Time Management
- Community services
- Active listening
- Teamwork and Collaboration
- Relationship builder
- Adaptability and dependability
Timeline
Support Staff
Father Bill's & Mainspring Inc. and Affiliates
02.2025 - Current
Retail Manager
Dollar Tree
07.2014 - 03.2025
PCA
Care Links
05.2011 - 07.2014
CNA
West Acres Nursing Home
04.2011 - 05.2012
High School Diploma - Nursing Administration
Brockton High School