Shayla Bowery
Snellville,GA
Summary
Dedicated Customer Service Specialist with a strong foundation in Computer Information Systems. Proficient in leveraging technical expertise to enhance customer service processes and troubleshoot software-related issues effectively. Skilled at utilizing software and applications to streamline operations and improve overall efficiency. Known for adeptly handling escalated customer support matters within this specialized domain. As a motivated and responsible student of Computer Information Systems, I am eager to apply my academic knowledge in tandem with my customer service acumen to drive exceptional results in the workplace. With a keen understanding of both the technical and service aspects of the role, I am well-equipped to provide top-tier support while contributing to the achievement of organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Emory Decatur Hospital
Decatur, GA
01.2024 - Current
- Greeted guests in a friendly and professional manner.
- Assisted with check-in and check-out procedures.
- Collaborated with other departments to ensure the highest quality of service was provided to guests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Catering Server
Avalon
Decatur, GA
12.2023 - Current
- Prepared and served food items to guests in a timely manner.
- Greeted guests as they arrived for events, provided them with information about menu items, and answered any questions they had.
- Assisted other servers in carrying trays of food from kitchen to dining area.
- Set up tables with appropriate linens and silverware prior to each event.
- Provided excellent customer service throughout the duration of an event.
Retail Sales Associate
Manhattan Associates
Lithonia, GA
11.2023 - Current
- Provided product information and answered customer questions.
- Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
- Greeted customers upon entering the store and provided assistance.
- Organized displays to attract customers and promote sales.
- Demonstrated knowledge of store products and services.
Event Coordinator
SLBCustomEvents
Atlanta
10.2020 - Current
- Hosts large groups by engaging with attendees during events
- Selects décor and event materials fitting clients' requests and vision
- Performs walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs
- Organizes corporate luncheons, dinners, conferences and special events
- Oversees event logistics, venue scheduling and accommodations
- Organizes event facility, food and beverage selections and audio-visual arrangements.
Banquet Captain
Levy Company
Atlanta, GA
01.2023 - 08.2024
- Organizes and lays out buffet equipment, food displays and other items
- Participates in the preparation and service of food and beverage items in adherence to company food standards for presentation, sanitation, and safety (meeting HACCP and OSHA guidelines) and portion control.
- Assisted in setting up banquet tables, chairs, and linens for events.
- Coordinated with food and beverage team on menu selections and serving times.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Ensured adherence to health codes and regulations during food preparation and service.
Warehouse Packer
Duro Bag, Novolex
Atlanta
05.2022 - 08.2022
- Fulfilled orders quickly to accomplish challenging daily objectives
- Used handheld scanners to key in data for packages
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Selected products and items from shelves and pallets for customer orders
- Labeled boxes and placed in outbound collection areas.
Education
College of Business Bachelors Degree - Computer and Information Systems Security
Georgia State University
Atlanta, GA05-2025
High School Diploma -
Shiloh High School
01.2021
Skills
- Verbal and Written Communication
- Team Player
- Payment Processing
- Corporate Event Coordination
- Workflow Management
- Special Events Planning
- Client Relations
- Multitasking and Prioritization
- Customer Service
- Information Security
- Scheduling
- MS Office proficiency
Certification
- Microsoft
- Food and beverage
References
References available upon request.
Timeline
Guest Services Associate
Emory Decatur Hospital
01.2024 - Current
Catering Server
Avalon
12.2023 - Current
Retail Sales Associate
Manhattan Associates
11.2023 - Current
Banquet Captain
Levy Company
01.2023 - 08.2024
Warehouse Packer
Duro Bag, Novolex
05.2022 - 08.2022
Event Coordinator
SLBCustomEvents
10.2020 - Current
College of Business Bachelors Degree - Computer and Information Systems Security
Georgia State University
High School Diploma -
Shiloh High School
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