Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yuxi Yang

Quincy,MA

Summary

Motivated undergraduate student with strong customer service, communication, and time management skills. Experienced in front desk operations, restaurant service, and mentoring students. Confident, adaptable, and able to multitask while leading and supporting others in fast-paced environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Services Associate

An Japanese Spa
07.2024 - Current
  • Managed daily front desk operations as the primary English-speaking staff member, assisting international and local customers.
  • Provided excellent customer service by welcoming clients, handling inquiries, and taking reservations via phone, text, and in-person.
  • Coordinated scheduling and time management for multiple therapists, ensuring clients received services on time (e.g., massages, spa treatments).
  • Maintained organized store operations, including setting up service areas and supporting staff in completing tasks efficiently.
  • Developed strong communication and interpersonal skills through direct interaction with diverse customers and team members.

Server

Jin's Fine Asian Cuisine Sushi Bar
02.2024 - 06.2024
  • Provided excellent customer service by greeting guests, taking orders, and ensuring a positive dining experience.
  • Managed multiple tasks simultaneously, including order food, serving food and beverages, and checking on customers’ satisfaction.
  • Assisted in food preparation, such as making salads, preparing dishes, and brewing tea, to support smooth kitchen operations.
  • Engaged with customers in friendly conversation to enhance their experience and address any needs or concerns.
  • Maintained organized and clean service areas while coordinating with team members to ensure efficient restaurant operations.

Student Mentor (Volunteer)

Quincy Asian Resources, Inc.
02.2023 - 05.2024
  • Mentored middle school students from non-English-speaking backgrounds, assisting with English language learning and communication skills.
  • Provided guidance and support, helping students solve problems and navigate challenges both academically and socially.
  • Organized and led engaging activities and games to promote learning, teamwork, and confidence.
  • Supported students’ emotional well-being by fostering a positive, inclusive, and encouraging environment.
  • Developed strong leadership, patience, cross-cultural communication, and mentoring skills.

Education

Undergraduate Student - Finance

University of Massachusetts, Boston
100 Morrissey Blvd, Boston, MA 02125
05-2028

High School Diploma -

North Quincy High School
316 Hancock St, North Quincy, MA 02171
06-2024

Skills

  • Customer Service: Providing friendly, professional support to diverse clients and customers
  • Time Management: Balancing multiple tasks and responsibilities efficiently
  • Communication: Clear verbal and written English skills; able to explain, guide, and interact effectively
  • Multitasking: Handling several tasks at once in fast-paced environments
  • Leadership: Mentoring students and coordinating tasks for staff/customers
  • Confidence & Adaptability: Comfortable engaging with people and managing new challenges

Certification

  • Certified Massachusetts State Seal of Biliteracy, 2024
  • Certified U&I Mentoring Program, Quincy Asian Resources - 2023-2024
  • Certified National Honor Society, North Quincy High School - 2023-2024

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Guest Services Associate

An Japanese Spa
07.2024 - Current

Server

Jin's Fine Asian Cuisine Sushi Bar
02.2024 - 06.2024

Student Mentor (Volunteer)

Quincy Asian Resources, Inc.
02.2023 - 05.2024

Undergraduate Student - Finance

University of Massachusetts, Boston

High School Diploma -

North Quincy High School

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