Open To Work
Shayla Cosme
La Marque,TX
Work Preference
Summary
Skilled Claims Analyst with experience in analyzing and processing complex insurance claims. Possess strong analytical, problem-solving, and communication skills for effective liaison between clients and administrative personnel. Have demonstrated ability to streamline processes, improving efficiency and customer satisfaction in previous roles.
Overview
9
9
years of professional experience
Work History
Senior Product Claims Analyst
MetLife Pet Insurance
La Marque, Texas
02.2024 - 01.2026
- Reviewed pet insurance claims for accuracy and compliance with company policies.
- Analyzed claim documentation to identify discrepancies and required information.
- Collaborated with veterinary professionals to verify treatment details for claims.
- Investigated complex claims cases to determine eligibility and coverage limits.
- Verified documents to ensure accuracy of information provided by customers.
- Followed all company procedures to keep data confidential.
- Ensured compliance with federal and state regulations governing insurance industry operations.
Inventory Manager
Marina Bay Animal Hospital
League City, TX
04.2023 - 02.2024
- Analyzes daily product and supply levels to anticipate inventory problems and shortages
- Develops business relationships with suppliers
- Record daily deliveries and shipments to reconcile inventory
- Use software to monitor demand and document characteristics of inventory
- Place orders to replenish stock avoiding insufficiencies or excessive surplus
- Analyze data to anticipate future needs
- Report to upper management on stock levels, issues etc.
- Contributes to team effort by accomplishing related results as needed
Veterinary Technician
Marina Bay Animal Hospital
Houston, TX
01.2022 - 02.2024
- Getting detailed history and vitals on patients
- Drawing and administering vaccines/injections
- Proper restraint of pets
- Drawing blood and placing IV catheters
- Running lab work
- Taking radiographs
- Inducing and monitoring sedated pets
- Performing dental cleanings and radiographs
- Filling medication
- Grooming (baths, nail trims, ear cleaning, anal gland expression, hygiene cuts)
- Surgical instrument cleaning, sterilization, and wrapping
Veterinary Technician/Receptionist
Champions Forest Animal Clinic
Houston, TX
02.2020 - 12.2021
- Getting detailed history and vitals on patients
- Drawing and administering vaccines/injections
- Proper restraint of pets
- Drawing blood and placing IV catheters
- Running lab work
- Taking radiographs
- Inducing and monitoring sedated pets
- Performing dental cleanings and radiographs
- Filling medication
- Grooming (baths, nail trims, ear cleaning, anal gland expression, hygiene cuts)
- Surgical instrument cleaning, sterilization, and wrapping
Kennel Facility Manager
Cottonwood Creek Kennels and Suites
Waco, TX
11.2018 - 06.2019
- Responsible for daily operation and proper care of boarded animals. Duties including but were not limited to:
- Training and supervising kennel employees
- Creating work schedules
- Creating and implementing facility requirements for boarded pets
- Scheduling boarding and grooming appointments
- Ensuring runs, cages, suites, and yards are being cleaned daily
- Monitoring behavior and overall health of boarded animals
- Monthly inventory of supplies
- Handling financial transactions
Veterinary Assistant/Receptionist
Cottonwood Creek Veterinary Hospital
Waco, TX
11.2016 - 05.2019
- Responsibilities included but were not limited to:
- Scheduling appointments /surgeries/boarding etc.
- Answering multi-line phone
- Establishing new clients and patients
- Filling prescriptions
- Handling financial transactions
- Lobby and reception maintenance
- Taking and recording vital signs
- Updating client and patient records
- Restraining animals
- Simple grooming (bathing, nail trims, ear cleaning, anal gland expression, shave downs)
- Walking, feeding, and giving medication when needed
Education
P&C License - Texas All-Lines Adjuster Pre-Licensing
AdjusterPro
02.2024 - 04.2024
Bachelor's - Science Education
Baylor University
Waco, TXSkills
- Computer Skills
- Customer Service Skills
- Receptionist
- Scheduling
- Veterinary Experience
- Animal care
- Animal handling
- Medical records
- Laboratory experience
- Claims processing
- Regulatory compliance
- Data analysis
- Risk assessment
- Documentation review
- Analytical thinking
- Effective communication
- Problem solving
- Team collaboration
- Attention to detail
- Conflict resolution
- Claims analysis
- Policy interpretation
- Data privacy initiatives
- Claims history analysis
- Interpersonal and written communication
- Document workflow
- Fact verification
- Insurance policy coverage expertise
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Independent Adjuster License - Issued: 4/8/2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Senior Product Claims Analyst
MetLife Pet Insurance
02.2024 - 01.2026
P&C License - Texas All-Lines Adjuster Pre-Licensing
AdjusterPro
02.2024 - 04.2024
Inventory Manager
Marina Bay Animal Hospital
04.2023 - 02.2024
Veterinary Technician
Marina Bay Animal Hospital
01.2022 - 02.2024
Veterinary Technician/Receptionist
Champions Forest Animal Clinic
02.2020 - 12.2021
Kennel Facility Manager
Cottonwood Creek Kennels and Suites
11.2018 - 06.2019
Veterinary Assistant/Receptionist
Cottonwood Creek Veterinary Hospital
11.2016 - 05.2019
Bachelor's - Science Education
Baylor University