Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayla Ford

Houston,TX

Summary

Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Simos Diner
Houston, TX
08.2019 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.

Bartender

Snooze AM Eatery
Houston, TX
08.2021 - 07.2022
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Fine Dining Server

Marios Seawall
Galveston, TX
08.2016 - 12.2019
  • Greeted guests upon arrival and escorted them to their assigned tables.
  • Provided menus, explained daily specials, and answered questions about menu items.
  • Took orders for food and beverages in a professional manner.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.

Education

Some College (No Degree) - Real Estate Development

Champions School Of Real Estate
Houston, TX

Skills

  • Guest Engagement
  • Food Running
  • Beverage Preparation
  • Liquor, wine, and food service
  • High-volume dining
  • POS operation
  • Check payment processing
  • Suggestive Selling
  • Menu knowledge
  • Price memorization
  • Food safety understanding

Certification

  • TABC Certification
  • Food Handlers Certification

Timeline

Bartender

Snooze AM Eatery
08.2021 - 07.2022

Server

Simos Diner
08.2019 - Current

Fine Dining Server

Marios Seawall
08.2016 - 12.2019

Some College (No Degree) - Real Estate Development

Champions School Of Real Estate
Shayla Ford