Shayla Hammonds

Detail-oriented Information Technology professional with extensive experience in DNS and DHCP management, telecommunications, retail, HR, security, and customer service. Troubleshoots highly technical complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Focused Business Administrator aiming to leverage advanced knowledge of process optimization and business operations acquired over five years of successful performance in the business landscape. Resourceful and passionate with an aptitude for networking and building strong industry connections.

• The American Red Cross, 12/2013, 12/2014, Organized six blood drives associated with The American Red Cross and assisted in blood collection
• The Salvation Army, 2014, 2015, Aided the Salvation Army and served hot meals to the homeless
• Meals on Wheels, 2016, 2017, Worked with Meals on Wheels and helped feed the elderly
• ARCThift Store, 2017, 2018, Worked 16+ hrs/week at the ARCThift Store, a non-profit organization that benefits people with intellectual/developmental disabilities
• Habitat for Humanity, 2022

• United States Air Force Achievement Medal (2010) (2012)
• Good Conduct Medal (2011)
• Global War on Terrorism Expeditionary Medal (2011)
• Iraq Campaign Medal (2009)
• National Honor Society Member (2015 -2018)

• Ability to anticipate a client’s needs and respond to them promptly and courteously. Perform complex general accounting functions, including preparation of journal entries, account analysis, and balance sheet reconciliations.
• Ability to develop new strategies and to think outside the box to get the job done.
• Ability to anticipate consequences of situations or implications of certain actions and respond appropriately.
• Works to resolve all sorts of differences, especially among employees to maintain good working relationships.

CompTia Security+