Shayla Hoon
Towson,MD
Summary
Seeking part-time employment in a service-oriented environment. Dependable employee seeking opportunity to expand skills and contribute to company success. Considering hardworking, compassionate, and outgoing. Previous customer facing work has helped foster these skills.
Overview
9
9
years of professional experience
Work History
Behavior Technician
STEPS BHC
Towson , MD
03.2024 - 10.2024
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
Receptionist
Bone Jour
Bethesda , MD
10.2023 - 01.2024
- Scheduled appointments for clients, customers, and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered and directed incoming calls using multi-line telephone system.
Sales Associate
Nordstrom
Bethesda , MD
07.2021 - 08.2022
- Demonstrated selling experience in fast-paced, service-oriented retail setting
- Assisted customers' with sales and service needs. Such as answering questions regarding price, products, and availability
- Delivered consistent service to develop customer bases
- Resolved customer concerns using communication and conflict management skills
- Collaborated with department members to reach daily sales goals
Cashier/Server (seasonal)
DC Dosa
DC, DC
05.2015 - 08.2019
- Balanced cash drawer at beginning and end of each shift
- Offered customers information about upcoming promotions and available items
- Gave customers full attention and attended to their needs
- Fluently explained menu to customers and assisted them in their food/drink options if requested
Receptionist
Eva Lash Nail Lounge
Bethesda , MD
11.2018 - 03.2019
- Making appointments
- Filing paperwork
- Organizing schedule using Booker app
- Helped guests with individual needs, offering information and assistance with issues
- Greeted incoming guests and directed individuals to appropriate personnel
Education
Bachelor of Science - Psychology
Towson University
Towson, MDSkills
- Hospitality and accommodation
- Administrative support and schedule management
- Service oriented
- Strong communication skills
- Conflict resolution
- Problem-solving
- Product sales/promotion
Professional and Academic Interests
I am primarily focused academically and professionally on exploring how genetic factors and environmental influences interact to contribute to the development of psychological disorders.
Timeline
Behavior Technician
STEPS BHC
03.2024 - 10.2024
Receptionist
Bone Jour
10.2023 - 01.2024
Sales Associate
Nordstrom
07.2021 - 08.2022
Receptionist
Eva Lash Nail Lounge
11.2018 - 03.2019
Cashier/Server (seasonal)
DC Dosa
05.2015 - 08.2019
Bachelor of Science - Psychology
Towson University
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