Shayla House
Tucson,AZ
Summary
Dedicated and compassionate professional with extensive experience in medical assisting, customer service, and the beauty industry. Skilled in providing exceptional patient and client care, building strong relationships, and delivering personalized service in fast-paced environments. Experienced in clinical procedures including vital signs, EKGs, cardiac testing, patient education, scheduling, and electronic medical records, while also bringing a passion for beauty, product knowledge, and helping customers feel confident. Known for strong communication, attention to detail, adaptability, and a positive attitude. Eager to contribute to a team where exceptional service, professionalism, and meaningful connections are valued.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Medical Assistant
Pima Heart
01.2022 - 04.2025
- Performed patient intake, obtained and documented vital signs, medical histories, and medication reconciliation.
- Conducted and interpreted 12-lead EKGs and prepared patients for a variety of cardiac diagnostic tests.
- Performed cardiac stress tests.
- Educated patients on diagnostic procedures, treatment plans, medications, and follow-up care.
- Scheduled cardiac procedures, diagnostic testing, specialist referrals, and follow-up appointments.
- Coordinated prior authorizations, referrals, and insurance verification for procedures and testing.
- Assisted physicians during examinations and minor in-office procedures while maintaining sterile technique.
- Accurately documented patient encounters and maintained electronic medical records (NextGen EMR).
- Communicated with pharmacies regarding prescription refills and medication requests.
- Triaged patient phone calls, addressed clinical concerns, and escalated urgent issues to providers when appropriate.
- Maintained exam rooms, stocked medical supplies, and followed OSHA, HIPAA, and infection control guidelines.
- Delivered compassionate, patient-centered care while managing a high-volume cardiology practice with strong attention to detail and organization.
Customer Service Representative
Iqor
03.2020 - 10.2020
- Answer 60+ inbound calls and greet customers/representative with energy and enthusiasm.
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
- Meet department productivity and quality standards.
- Strive for first call resolution and take ownership of customer needs and issues.
- Deliver amazing customer services through effective and timely resolution of various customer/representative inquiries and concerns.
- Review and verify customers identity for approval on credit.
Medical Assistant
Nextcare Urgent Care
06.2019 - 09.2019
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Maintained detailed records of test results by entering data and patient information into computer.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, including medication information, symptoms and allergies.
- Tested and recorded blood glucose levels.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Conducted machine safety checks according to facility policy.
- Prepared and administered medications to alleviate patient symptoms.
- Gathered forms, copied insurance cards and collected patient information for billing and insurance filing.
- Attended required training, education and meetings.
Sales Associate
Sally Beauty Supply
06.2016 - 03.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Prepared cash deposits with zero discrepancies.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Managing and organizing delivery supplies for beauty schools.
- Assist and educate customers with products that meet their needs and explain/demonstrate how products work.
Customer Service Representative
Afni
07.2015 - 12.2015
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Confer with customers by telephone in order to provide information about products and services.
- Resolve customer's service or billing complaints by performing activities such as changing orders and adjusting billing.
- Checked to insure that appropriate changes were made to resolve customer's complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
Medical Assistant
Marshall Cardiology (Externship 200 Hours)
01.2015 - 02.2015
- EKGs
- Pro times/INR
- Vital Signs
- Medical Record Management
- Assisting Physician
- Charting
- Patient Education/Instructions
Customer Service
McDonald's
09.2012 - 01.2014
- Resolved customer's service and billing complaints.
- Trained crew members.
- Taking accurate food orders and assembling orders depending on type of order.
- Restaurant Cleanliness.
- Ensuring items were well stocked.
- Partnering with other crew and managers to meet target goals.
- Cash handling.
Education
Certification - Medical Assisting
Pima Medical Institute
Tucson, AZ03.2015
High School Diploma -
Edge Himmel Park High School
Tucson, AZ05.2014
Skills
- Patient Care
- Vital Signs
- 12-Lead EKGs
- Cardiac Testing
- Stress Test
- Patient Intake & Assessment
- Medical History Documentation
- Medication Reconciliation
- Electronic Medical Records (NextGen EMR)
- Appointment Scheduling
- Procedure Scheduling
- Insurance Verification
- Prior Authorizations
- Referral Coordination
- Prescription Refill Processing
- Patient Education
- Physician Assistance
- Clinical Documentation
- HIPAA Compliance
- Medical Terminology
- Triage & Telephone Communication
- Time Management
- Multitasking
- Team Collaboration
- Customer Service
- Attention to Detail
- Problem Solving
- Professional Communication
Volunteer Work
- Assisted in arts and crafts, creating kindness coins that serve as symbols of intentional kindness.
Certification
Medical Assistant Certification
Timeline
Medical Assistant
Pima Heart
01.2022 - 04.2025
Customer Service Representative
Iqor
03.2020 - 10.2020
Medical Assistant
Nextcare Urgent Care
06.2019 - 09.2019
Sales Associate
Sally Beauty Supply
06.2016 - 03.2019
Customer Service Representative
Afni
07.2015 - 12.2015
Medical Assistant
Marshall Cardiology (Externship 200 Hours)
01.2015 - 02.2015
Customer Service
McDonald's
09.2012 - 01.2014
High School Diploma -
Edge Himmel Park High School
Certification - Medical Assisting
Pima Medical Institute