Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Shayla Hull

Texas City,TX

Summary

Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and inventory management, resulting in improved store layout and increased sales. Skilled in cash management and problem-solving, fostering a positive work environment and mentoring staff for success.

Overview

16
16
years of professional experience

Work History

Store Manager

Dollar General
06.2022 - 01.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Assistant Manager

Dollar Tree
01.2021 - 07.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

House Cleaner

Susie Services
09.2010 - 02.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.

Bartender

Junor's Drive In
03.2012 - 08.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Restaurant Hostess

Aquarium
08.2008 - 09.2008
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

GED -

College of The Mainland
Texas City, TX
11-2009

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Recruitment and hiring
  • POS systems
  • Employee scheduling
  • Documentation and reporting
  • Opening and closing procedures

Timeline

Store Manager

Dollar General
06.2022 - 01.2025

Assistant Manager

Dollar Tree
01.2021 - 07.2022

Bartender

Junor's Drive In
03.2012 - 08.2017

House Cleaner

Susie Services
09.2010 - 02.2020

Restaurant Hostess

Aquarium
08.2008 - 09.2008

GED -

College of The Mainland

Similar Profiles

CREATE PROFILE
Shayla Hull